Job description
About Cleo
At Cleo, we’re not just building another fintech app. We’re embarking on a mission to fundamentally change humanity’s relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That’s the future we’re creating.
Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn’t just a job; it’s a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.
If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.
Follow us on LinkedIn to keep up to date with new product features and insights from the team.
The role:
You’ll be a key member of our Growth pillar, responsible for ensuring our users can progress their financial health by avoiding unnecessary fees and charges when using financial services. You will play a crucial role in driving growth and reducing frictions in our key funnels. You will be responsible for identifying opportunities for improvement, developing strategies to increase acquisition and engagement, and ensuring our product meets the evolving needs of our consumers.
Product Managers at Cleo get to:
- Set and own OKRs and goals that ensure they build the right high-quality, delightful products for business and user impact
- Find and use customer insights, research and data to drive decisions and communicate strategy
- Work quickly and iteratively through experimentation and a ‘test & learn’ mindset
- Have a real impact and influence over the vision for what Cleo will look like in the future
- Collaborate with some of the sharpest minds across engineering, data science, design and commercial teams
What we’re looking for:
- As a guide, we’re looking for 5+ years in product management, focusing on consumer product growth and optimization. A background in leveraging data analytics and user insights for product development is essential.
- Hands-On Collaboration: Enjoy working closely with a cross-functional team, including analysts, designers, marketers, and engineers.
- Decisive and Focused: Ability to prioritize effectively, often saying “no” more than “yes” to maintain focus on high-impact activities.
- Strong Communication: Skilled in aligning and communicating with stakeholders and leadership team.
- Strategic Involvement: Actively involve your product squad in strategic planning and decision-making processes.
- Problem Ownership: Ready to own issues end-to-end and proactive in acquiring new knowledge to address challenges and drive progress.
- Energetic and Motivational Leadership: Known for bringing energy and drive to ensure product success, and for caring deeply about the team, fostering a positive and productive environment.
- Growth and Optimization Focus: Passionate about pushing product boundaries, not just managing but continuously seeking opportunities for growth and optimization.
Preferred Qualifications
- Experience in Product-Led Acquisitions eg. Referrals, Virality, Loyalty or similar growth initiatives to drive acquisition via non paid channels
- Experience working with marketing channel managers in designing & running campaigns and aligning acquisition initiatives.
Who You Are
- Action-Oriented: Quick to act, adept at moving projects from idea to execution under pressure.
- Resilient: You persist through challenges, maintaining focus on long-term objectives.
- Impactful Storyteller: Skilled in communicating product impacts and visions with evidence.
- Collaborative: Excellent at working with diverse teams, fostering shared success.
- Comfortable with Ambiguity: Navigates uncertain environments with clarity and purpose.
- Agile and Adaptable: Experienced in product-led growth, particularly in regulated consumer products, and capable of balancing multiple projects in a fast-paced environment.
- Innovative Thinker: Passionate about personal finance, you bring creative solutions and adapt quickly in a dynamic setting.
How long will the process take?
We aim to move as fast as possible. Usually 2-3 weeks is enough time for us all to get to know each other.
- Step 1: Call with a member of our Talent Team to find out more about your experience and why you want to work at Cleo
- Step 2: 45-60 minutes interview with our Head of Growth Product
- Step 3: Live product sense interview, to be presented to two members of our Product and Growth teams
- Step 4: 45 minutes each with two cross-functional peers from Engineering, Design, Data Science, Commercial or Analytics
What do you get for all your hard work?
- A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ This role is level PM4 (paying between £102,500 to £127,000 + equity)
- Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
- A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
- Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
- Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
- Other benefits;
- Company-wide performance reviews every 6 months
- Generous pay increases for high-performing team members
- Equity top-ups for team members getting promoted
- 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
- 6% employer-matched pension in the UK
- Private Medical Insurance via Vitality, dental cover, and life assurance
- Enhanced parental leave
- 1 month paid sabbatical after 4 years at Cleo
- Regular socials and activities, online and in-person
- We’ll pay for your OpenAI subscription
- Online mental health support via Spill
- Workplace Nursery Scheme
- And many more!
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
If there’s anything we can do to accommodate your specific situation, please let us know.
UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If you’re an existing user, you’ll still have access to the app. But some features won’t be available (just for a little while). Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then we’ll be able to apply what we learn to better support our UK users in the future.
