Job description
About Us:
Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.
We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.
The Role:
We are seeking an experienced and proficient Salesforce Administrator to join our team. As a Salesforce Administrator, you will be responsible for the overall administration, configuration, and optimization of our Salesforce platform. The ideal candidate will have a deep understanding of Salesforce functionality, including CPQ knowledge, and process automation to improve efficiency and ensure seamless system functionality.
Responsibilities:
- Oversee high level system architecture to ensure design decisions are aligned with business strategy.
- Serve as the primary point of contact for all Salesforce-related inquiries, issues, and requests.
- Administer and configure Salesforce to support business processes across various departments, including Sales, Marketing, Customer Service, Finance, and Operations.
- Customize and maintain Salesforce objects, fields, layouts, workflows, process builder, and validation rules to meet business requirements.
- Implement and manage Salesforce automation, including workflows, process builder, and approval processes.
- Maintain products and price books in CPQ, including more complex pricing rules, bundling, and discount schedules.
- Perform data management tasks, including data imports, deduplication, and ongoing data maintenance. Assist with data collection and imports for any potential new business units.
- Collaborate with stakeholders to gather requirements and translate them into actionable Salesforce solutions.
- Manage customer and partner experience sites and update as business needs change.
- Manage user roles, profiles, permission sets, and sharing settings to ensure data security and compliance.
- Monitor system performance and troubleshoot issues, escalating to Salesforce support as needed.
- Monitor license usage and escalate when we are nearing non-compliance.
- Stay updated on Salesforce releases, new features, and best practices, and implement relevant enhancements to optimize our Salesforce instance.
Required Qualifications:
- Bachelor’s degree in computer science, Information Technology, Mathematics, a related field or equivalent experience.
- Minimum of 3 years of experience as a Salesforce Administrator.
- Salesforce Administrator certification and CPQ certification.
Preferred Qualifications:
- Additional certifications such as Advanced Administrator, CPQ Specialist or Platform App Builder are preferred.
- Deep understanding of Salesforce functionality, including Sales Cloud, Service Cloud, and Lightning Experience.
- Proven experience in administering and configuring complex Salesforce environments with multiple integrations.
- Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve issues independently.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels.
- Familiarity with Agile/Scrum methodologies.
- Experience of Copado and other DevOps tools.
- Familiarity with HubSpot for Marketing Automation.
