Job description
At ExtraHop, we’re on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than ever before.
We’re proud of the work we do and the recognition we’ve received, including our recent Gartner Peer Insights award, which reflects the trust and satisfaction our customers have in our solutions.
If you’re passionate about innovation, dedicated to protecting digital infrastructures, and ready to make a real impact, we invite you to join our team and help us shape the future of cybersecurity.
We’re looking for a Salesforce Administrator to support the ongoing configuration, maintenance, and user support of our Salesforce environment. This entry-level role is perfect for someone passionate about learning the Salesforce platform and growing their skills while contributing to the day-to-day success of our internal teams. You’ll work closely with the Salesforce team and business stakeholders to ensure users have the tools and support to work effectively.
Key Responsibilities
- Assist with managing user accounts, roles, and permission sets.
- Support the maintenance of page layouts, fields, record types, and other declarative features.
- Provide first-level support to Salesforce users: troubleshoot issues, answer questions, and escalate complex problems to senior admins.
- Help maintain data quality by running reports, identifying duplicates, and performing basic imports/exports using the Data Import Wizard.
- Create and update simple reports and dashboards based on team needs.
- Assist in testing and deploying new features, configurations, and system updates.
- Assist with the creation and maintenance of basic user documentation.
- Collaborate with senior administrators on small projects and system enhancements.
- Monitor system usage and help ensure compliance with data governance and best practices.
Required Qualifications
- 1–2 years of experience working with Salesforce as an admin or power user.
- Basic understanding of Salesforce objects, fields, page layouts, and permissions.
- Familiarity with Salesforce Sales Cloud or Service Cloud.
- Strong attention to detail and a willingness to learn and grow.
- Salesforce Administrator Certification (or in progress within 6 months of hire).
Preferred Qualifications
- Experience with report and dashboard creation.
- Exposure to Salesforce CPQ, or a strong desire to learn.
- Familiarity with data import/export tools (e.g., Data Import Wizard, Data Loader).
- Knowledge of Flows or automation tools is a plus.
- Experience with support ticketing systems or project tools like Jira.
Skills and Competencies
- Problem-solving mindset and strong organizational skills.
- Effective verbal and written communication.
- Eagerness to develop technical skills and contribute to a collaborative team.
- Ability to prioritize tasks and work in a fast-paced environment.
- Self-starter with a proactive approach to learning and improvement.
- Work cooperatively with others within the organization and other cross-functional stakeholders.
- Has predictable, reliable attendance.
ABOUT EXTRAHOP
ExtraHop is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. We’re on a mission to protect and propagate trust by revealing the cybertruth, and we partner with every customer, every day, to uncover it. Our Reveal(x) 360 platform is the only network detection and response solution delivering the 360-degree visibility needed to see everything on the network. When organizations have full network transparency with ExtraHop, they can see more, know more, and stop more cyberattacks.
ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We’ve been recognized as a “Customer’s Choice” by Gartner Peer Insights™ Voice of the Customer, and as a Leader in the Forrester Wave®: Network Analysis and Visibility, Q2 2023. ExtraHop has won AI Breakthrough Awards four times (2018-2020, 2023) and our Channel Partner program has received a 5-star rating from CRN for our 2023 Partner Program Guide. Our flagship product, Reveal(x), has received numerous accolades, including a 2022 Edison Award for Cybersecurity.
Employees’ wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:
- Health, Dental, and Vision Benefits
- Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
- Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
- FSA and Dependent Care Accounts + EAP, where applicable
- Educational Reimbursement
- 401k with Employer Match or Pension where applicable
- Pet Insurance (US Only)
- Parental Leave (US Only)
- Hybrid and Remote Work Model
*Candidates should note that the Company may modify reporting relationships, job titles and compensation, including commissions and benefits, from time to time at its sole discretion, as it deems necessary, with or without prior notice.
We are intentional about our culture, diversity, and inclusion, and we welcome everyone to come ready to participate in contributing to this truly unique environment. At ExtraHop, we believe that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation of our success.
We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identification and expression, marital status, military status, pregnancy (including but not limited to potential pregnancy and pregnancy-related conditions), sexual orientation, age , national origin, ancestry, citizenship or immigration status, disability ,, genetic information, or any other protected class as established by law.
Our people are our most important competitive advantage, leading the charge cyber criminals and insider threats.
Ready to join us? #Extrahop #Security #NDR #informationsecurity #cybersecurity #cloudsecurity #infosec #LI-Remote
