Job description
Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.
Job Summary:
The Manager, Learning Performance solutions is accountable for planning and execution of development solutions that drive improved performance across Help at Home, with primary ownership of the Field Admin audience.
This role will manage a team of instructional designers and partner closely with the Sr. Manager, Learning Performance Solutions. Both leaders will assess, scope, and evaluate future development needs across Help at Home. The role will partner with key market leadership to understand the effectiveness of Field Admin onboarding, understand ongoing performance opportunities, performance support, and continuously evaluate how we can enhance these solutions to drive performance.
*This is a REMOTE position with quarterly travel expectations.
Essential Duties and Responsibilities:
- Learning needs assessment and scoping for all new Field Admin development solutions.
- Own overall design and effectiveness of Field Admin onboarding in partnership with other key leaders.
- Ensure training solutions tied to the More4More transition accomplish learning objectives and prepare internal talent for high performance in role.
- Design new training materials and learning plans to deliver desired performance outcomes.
- Provide coaching, guidance, and feedback to Instructional Designers.
- Lead measurement strategy to continuously monitor the effectiveness of all development solutions – identifying and prioritizing opportunities for improvement.
- Keep all development solutions current and effective with ongoing organization changes by market.
- Performs other duties as assigned.
Required Skills/Abilities:
- Exhibits exceptional ability in both verbal and written communication skills.
- Demonstrates strong and effective presentation skills.
- Possesses expertise in using various training platforms and methods.
- Displays the ability to evaluate and research diverse training options and alternatives.
- Displays the ability to design and implement highly effective training and development programs.
- Ability to build strong relationships and deliver customer centric solutions.
- Excellent planning, organizing and project management skills.
- Ability to apply instructional design and adult learning principles.
- Strong attention to detail and analytical skills.
- Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Proficient with Microsoft Office Suite. Knowledge of SharePoint and Smartsheets a plus.
- Demonstrated proficiency with authoring tools for eLearning creation (e.g. Articulate 360 suite, others).
Education and Experience:
- Bachelor’s degree in a relevant field.
- A minimum of eight (8) years of professional experience in the area of training and development.
- Five (5) years of experience managing a training function at a company of comparable size.
- A track record of proven and successful leadership in overseeing a training and development department.
- Ability to demonstrate experience in content creation, training process management, and successful development of ongoing training and development programs.
- Previous experience in home health/home care setting strongly preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer
- Monthly or quarterly travel required
Benefits:
- Direct deposit
- Healthcare, dental, and vision insurance
- Paid time off and parental leave
- 401k
- Ongoing, in-depth training opportunities
- Meaningful work with clients who need your help
- Career growth and experience with an industry leader with 40+years of history in a high-demand field
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Data Security and Privacy Statement
At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won’t be shared with unauthorized parties.
We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.
Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.
