Summary
Join Flex, a fully remote company, in building a finance super app for business owners. The ideal candidate is a master of delivering exceptional customer service and making the impossible possible.
Requirements
- At least 5 years of experience in a concierge role for high profile clients
- Exceptional interpersonal and communication skills, with fluency in multiple languages preferred
- Bring your own network of contacts at luxury venues / service providers
- Strong organizational and multitasking abilities to manage multiple client requests simultaneously
- In-depth knowledge of the entertainment industry, including current trends and popular destinations
- Capability to remain calm and professional under high-pressure situations
- Proficiency in technology, including booking systems, customer relationship management (CRM) software
- Experience or strong interest in a startup environment
- Unwavering attention to detail and a commitment to excellence
Responsibilities
- Deliver outstanding customer service by anticipating and surpassing the needs and expectations of our high-profile members
- Provide personalized recommendations tailored to cardmembers' preferences and interests
- Ensure client satisfaction by promptly and professionally addressing any concerns or issues
- Maintain comprehensive knowledge of luxury and unique attractions, entertainment venues, and special events, worldwide
- Act as an intermediary between cardmembers and various service providers to ensure their requests are met, and comms SLAs are met
- Handle confidential and sensitive information with the highest level of discretion
