Job description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What’s the opportunity?
Reporting to the Senior Manager of Accounting, this position will have the highly impactful role of helping develop a world-class accounting organization. You will collaborate on various areas within the accounting function (Month-end close, financial reporting, internal controls, etc.) and be able to work with the support of the Revenue, Finance, IT, and Legal teams.
Your technical, operational, and process improvement skills will ensure the accounting organization is equipped for our next phase of continued growth. This is a high visibility role that directly impacts Intercom’s strategic initiatives to help prepare for the next stage for the company.
We are seeking a driven, open-minded, and technically strong individual who is passionate about accounting operations and driving process improvements. This role requires excellent communication skills, strong knowledge of accounting principles including US GAAP, and the ability to manage and work with various cross-functional teams.
What will I be doing?
- Manage day-to-day accounting operations, ensuring meticulous compliance with U.S. GAAP, IFRS (for international reporting), internal policies, and external audit requirements.
- Coordinate, supervise, and review comprehensive month-end, quarter-end, and year-end close processes, including journal entries, reconciliations, and variance analysis.
- Collaborate with cross-functional leaders to ensure timely and accurate financial closes.
- Ensure proper functional currency determinations and expertly resolve complex worldwide FX accounting questions.
- Support external audit requirements for your areas of responsibility, including the adoption of new technical accounting guidance.
- Work closely with cross-functional teams to align on accounting policies and operationalize new, non-standard, or material accounting matters.
- Manage a team of two accountants, fostering their professional growth and development.
- Promote a culture of continuous improvement, operational innovation, and professional development within the accounting team.
- Assist with special projects, in-depth research, and supplemental reporting critical for the Company’s next stage of growth.
- Demonstrated experience with lease accounting (ASC 842 / IFRS 16) principles and practical application.
- Review and oversee stock-based compensation accounting (ASC 718), including close activities and equity-related disclosures.
- Evaluate cloud computing arrangements (ASC 350-40), ensuring proper capitalization and expense recognition in line with the latest guidance.
- Develop a working knowledge of internally developed software accounting, partnering with Engineering, GTM, and FP&A to ensure accuracy and compliance.
- Identify, implement, and optimize software solutions to streamline close processes and reduce manual work—including Lease Accounting software, Close Management and Flux Analysis tools, and Financial Reporting systems.
What skills do I need?
- Bachelor’s degree in Accounting or Finance; CPA a strong plus.
- Minimum of 5 years progressive experience including leadership roles. A mix of both public accounting and industry experience is a plus.
- Ability to challenge the status quo and leverage technology to build scalable processes, gain efficiencies, streamline accounting operations and improve outcomes.
- Excellent technical, analytical, and communication skills, both written and verbal, with strong attention to detail.
- Ability to conduct accounting research and analyze the impact of new accounting guidance and summarize results accurately and independently.
- Strong operational experience including responsibility of managing close and other accounting functions/processes
- Experience with a host of accounting software suites (NetSuite, Zip, FloQast, Expensify, Workday) a huge plus.
- Experience with managing people with a track record for coaching and development
- Execution focused and deadline driven in a hyper growth environment, with the ability to take responsibility for delivering quality work in a timely manner and adaptability to respond to changing priorities.
- High level of proficiency with Microsoft Excel and demonstrated experience in modeling and analysis and presentation creation
- Strong attention to detail and pride in accuracy
- A strong sense of ownership, “can do” attitude, and a bias for action
Benefits
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $155,000-$180,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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