Job description
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About the Marketing Virtual Assistant position
We’re looking for an organized marketing assistant for this exciting role in the home improvement industry! Our ideal candidate will have a knack for organization, great
copywriting skills, attention to detail, and an empathetic personality that can relate to our everyday customers. They will understand how to use those skills to create a cohesive brand experience for customers and manage our online communities.
REQUIRED SERVICE: Marketing Support VA
REQUESTED EXPERIENCE TIER LEVEL: Junior or Senior Level
MIN. HOURS/WEEK: 40 hours
SHIFT TIME ZONE: TO BE ARRANGED
SHIFT HOURS: 8am to 5pm
SHIFT DAYS: Monday to Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Neutral
REGION PREFERENCES: PHILIPPINES or BELIZE
Responsibilities are:
Individual Contributor:
- Succeed by embodying our company values
- Embrace an uplifting culture
- Have a service-focused attitude and ability to develop relationships with a variety of internal stakeholders
Marketing Tasks:
- Respond to customer questions/concerns/feedback on online channels within 24 hours or less, including: Yelp, Better Business Bureau, Google Reviews, Social Media, and more
- Utilize review management software, Gather Up, to document, track, and reply to reviews
- Support social media manager by posting and developing content for social media channels
- Work closely with customer care to provide quick resolution to customer complaints from online channels per our review management process
- Maintain an upbeat and healthy online community experience for the JBR brand
- Complete weekly reporting templates to showcase review statuses and performance
- Provide support on additional marketing initiatives and projects that align with and enhance the efforts of the content and digital teams
Qualifications are:
- Experience working in social media platforms for brands.
- Fluent in English, with excellent copywriting skills.
- Ability to work independently with excellent project and time management skill.
- Experience working with multiple business stakeholders.
- Inspiring, engaging, and clear written and verbal communication skills.
- Great problem-solving skills with ability to manage and prioritize multiple projects.
Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.
What we offer:
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
- Various open roles are available
- Free training and upskilling
- Constant support and guidance from managers and mentors
- Clear schedules and guidelines
- A vibrant community always ready to support you
- And more!
