Job description
Redefine the future of customer experiences. One conversation at a time.
We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
We are seeking a dynamic and results-driven Mid-Market Account Executive to join our sales team. The ideal candidate will have a proven track record in sales, with a strong focus on effective deal qualification and management using an established sales methodology. Reporting into our Best-in-Class Sales Leadership team, you’ll be selling Nextiva complete portfolio of CX products that includes our Cloud-based Business Communications (VoIP) Systems, CRM, and Contact Center Solutions in an inbound as well as on an outbound basis directly to Mid-Market companies (100-2500 employee size).
Key Responsibilities:
- Prospect and Qualify Leads: Identify and qualify potential mid-market clients through targeted outreach, including cold calling, email campaigns, and networking events. Consistently achieve and exceed quotas for new booking by driving the sales of Nextiva CX solutions to mid-market businesses
- Conduct Needs Analysis: Understand the unique needs and challenges of each prospect to tailor our solutions effectively.
- Build Account Plan: develop plan to penetrate complex mid market accounts.
- Manage Sales Pipeline: Utilize an established sales methodology to manage and track the sales pipeline, ensuring timely follow-ups and accurate forecasting.
- Present and Demonstrate Solutions: Conduct compelling product demonstrations and presentations to showcase the value of our SaaS solutions.
- Negotiate and Close Deals: Skillfully negotiate terms and close deals to achieve or exceed sales targets.
- Collaborate with Internal Teams: Work closely with XDRs, solutions consulting, rev ops, marketing, customer success, and product teams to ensure a seamless customer experience.
- Maintain CRM Records: Keep detailed and accurate records of all sales activities and customer interactions in Salesforce.
Qualifications and Competencies:
- Experience: 3+ years experience in B2B sales in the mid-market segment. Experience selling CX, CCaaS and/or SaaS solutions preferred.
- Sales Methodology: Proficiency in using established sales methodologies (e.g., MEDDIC, SPIN Selling, Challenger Sale) for deal qualification and management.
- Analytical Skills: Strong analytical and problem-solving abilities to understand client needs and propose effective solutions.
- Communicates Effectively: Excellent verbal and written communications, with the ability to build rapport and trust with clients and convey a clear understanding of unique needs of different audiences.
- Drive for Results: consistently achieves results, even under tough circumstances. Passion for achieving sales success.
- Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
- Resilience: Rebounds from setbacks and adversity when facing difficult situations.
- Team Player: Ability to work collaboratively with cross-functional teams to drive results.
- Travel: Remote but must be able to travel 25% of the time.
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
- Critical Thinker: Understands the “why” and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
- Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
The expected hiring range is $108,000 - $240,000, including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.
- Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Insurance 💼 - Life, disability, and supplemental indemnity plans
- Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
- Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
- Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
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