Job description
Redefine the future of customer experiences. One conversation at a time.
We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Nextiva is building a world-class Revenue Operations team to drive insights, clarity, and performance across our go-to-market engine.
We are seeking a dynamic and results-driven Revenue Operations Data & Analytics Manager to join our fast-paced Revenue Operations team. In this pivotal role, you will be responsible for defining, building, and continually evolving a high-impact data analytics program that supports and empowers our revenue organization. You will work closely with cross-functional stakeholders and partner with our Corporate Business Intelligence (BI) team to deliver actionable insights that drive strategic decisions across the business. The ideal candidate is passionate about solving hard problems and thrives in high-velocity environments, combining speed and precision to transform complex data into clear, quality-driven analysis that informs and accelerates our growth strategies.
We’re looking for someone who’s smart, driven, curious, and gritty — someone who can work through ambiguity, learn fast, and figure things out. You don’t need to know everything today, but you do need to want to learn and be willing to roll up your sleeves.
Key Responsibilities
- Design and maintain intuitive dashboards and reports that support business stakeholders, ensuring the outputs are actionable, aligned with business objectives, and scalable as the organization grows
- Conceptualize and lead complex analysis projects to identify inefficiencies and/or performance issues in the pipeline process (lead to advocate) and recommend improvements to overcome the identified issues
- Collaborate with Finance and Revenue leaders to define KPI targets
- Collaborate with teams across the business to uphold strong data governance practices, focusing on the consistency, accuracy, and clarity of critical revenue data sets
- Partner closely with business intelligence to define the structure of data pipelines and streamline integration across source systems
- Work with finance, revenue, and accounting leaders to translate business questions into data-driven solutions, surfacing insights that directly support strategic planning and execution
- Respond to ad hoc data and reporting requests with precision and timeliness, supporting audits, leadership reporting, and other urgent analytics needs with clear, reliable outputs
- Ensure all analytics solutions are well-documented and rigorously tested, maintaining a high standard of data integrity and reducing the risk of reporting errors
What You Bring
- 7+ years of experience in Revenue Operations, business analytics/intelligence, FP&A, or related analytics roles
- Strong understanding of operations, processes, data, and KPIs across the key Revenue Operations Stakeholders: Sales, Marketing, Account Management, Solutions Consulting, Customer Success, Finance
- Hands-on experience building both datasets and dashboards with Power BI (or a similar data visualization tools like Tableau, Looker, or Sigma)
- Intermediate to advanced proficiency in Excel
- Proficiency in SQL with demonstrated ability to write complex queries
- Experience working with and integrating data from SalesForce, and supporting systems like HubSpot, Outreach, etc. or similar vendors.(Marketo, Pardot, SalesLoft, Gong)
- Solid understanding of forecasting methodologies, data hygiene best practices, and sales/revenue metrics
- Strong ability to gather business requirements, translate them to technical requirements, and execute.
- Experience with Python and statistical modeling a plus
Soft Skills That Will Make You Successful:
- Curious – You don’t wait for answers; you go find them
- Resilient – You’re energized by solving problems, not discouraged by them
- Driven – You take initiative, meet deadlines, and want to improve yourself and the business
- Collaborative – You know how to communicate clearly and respectfully, even when things are moving fast
- Critical thinker – You don’t just crunch numbers, you ask why
- Flexible & scrappy – You’re not afraid to try new things, and you know how to work with limited resources
- Organized– You stay on top of details, manage your time well, and keep data and resources clearly structured so others can easily find and use them
- Continuous Learner– You’re motivated to expand your technical and strategic skillsets
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
- Critical Thinker: Understands the “why” and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
- Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
The expected hiring range is $82,000-$127,970. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.
- Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Insurance 💼 - Life, disability, and supplemental indemnity plans
- Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
- Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
- Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
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