Network Technician

Job description

First Focus is Australia’s best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we’re continuing to win new clients and challenge ourselves to rise to new heights.

We have just started the search for the best multi-client experienced Network Technician in the Philippines. Why would such an amazing and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• We actively promote equal opportunity and fair treatment for all our employees, irrespective of their position, location or nationality, fostering a positive and inclusive workplace culture - grow your career!
• We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome!
• We find and retain the best - best Project Engineers, best technical escalation, best team leads and managers, best team!
• We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up!

Role Purpose:

We are currently looking for a highly motivated and capable individual to provide advanced network technical services to our customer base across Australia and New Zealand, working from home and our Ortigas and/or Alabang offices.

Desired Skills:

To perform this role, we are seeking most of the following experience:

• 5+ years’ Network Administration experience, preferably within a Managed Service Provider (MSP) or IT outsourcing environment.
• Hands-on experience with monitoring, network diagnostic and network analytics tools.
• Proven hands-on experience with enterprise networking technologies and solutions from vendors such as Fortinet, Cisco, Cisco Meraki, Unifi, Aruba, and Palo Alto.
• Strong knowledge of routing, switching, wireless networking, firewall configuration, SD-WAN technologies, and advanced network security best practices.
• Cisco CCNA Routing and Switching certification.
• Other Aruba, Cisco or Fortinet NSE Certifications would be highly valued.
• Experience with SolarWinds Orion and NCM or other monitoring and automation services.
• Experience working with an IT outsourcer or Managed Service Provider.
• Experience working in client-facing roles, providing technical expertise, documentation, and support to both technical and non-technical stakeholders.
• Excellent English written and verbal communication skills, with the ability to clearly articulate solutions and collaborate effectively with teams and clients.

If you’re a Network Technician looking for your next big challenge, we want to hear from you!

Duties:

As a Networking Technician, you are responsible for the management and support of Network technology and associated basic project delivery for First Focus in line with the strategic direction of the business

Requirements:

• Support scalable, secure, and highly available network infrastructures for both First Focus and its diverse client base.
• Collaborate as part of a high-performing Network Engineering team to deliver network solutions that align with client objectives, business needs, and strict SLAs.
• Support the deployment and configuration of enterprise networking technologies including routing, switching, wireless, and firewalls across multi-vendor environments.
• Provide proactive operational network management, monitoring, and optimization for client networks to ensure maximum uptime and reliability.
• Troubleshoot and resolve network and service issues, ensuring minimal downtime and efficient resolution.
• Configure, install, and maintain a variety of network devices and services (routers, switches, firewalls, load balancers, VPNs, QoS, SD-WAN, etc.).
• Perform routine network maintenance and system upgrades, including service packs, patches, hotfixes, and security configuration updates via both automation via Solarwinds Orion NCM and manually.

Employee perks:

• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements.
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will pay for the exam and will also give you a pay rise for achieving certs(conditions apply, of course)
• HMO from the first day of your employment
• Addition of one (1) dependent (e.g., your spouse) to the Company’s HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employment
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors
• Dayshift, weekends off* plus25 days paid days leave annually
• Employee Referral Program (Php 20,000)
• Employee MVP Award (Php 10,000)
• Social events, End of Financial Year and Christmas
• Employee Profit Sharing*
• Loyalty bonus for long-term employees*

Office Address:

• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
• 26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa

Additional information:

• Opportunity to work from home. If you are residing within Metro Manila or in other nearby provinces, a hybrid work set-up will apply.

*Terms and conditions apply