Job description
We are excited to announce we are expanding and looking to grow our team with a new Onboarding Technical Consultant!
Our Company Culture:
Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.
Centre Company Benefits:
- Hybrid Work Options, Paid Time Off, and Paid Holidays
- Medical, Dental, Vision, and 401(k) with employer match contributions
- Stability to grow alongside hard workers in a collaborative environment with opportunities to grow professionally
Position Summary
The primary responsibilities for this position would be to make client onsite visits for onboarding of new Centre products. The Onboarding Consultant will provide support for a wide range of IT Infrastructure technologies such as issue resolution, in-person client service, installation and removal of hardware, and verbose documentation of client environments alongside Centre’s Project Services team. This role will be also act as a Liaison between the client and Centre Assist during active onboardings.
Some out-of-town travel may be required to support client environments.
Essential Duties and Responsibilities
- Assessments of new client’s environment
- Responsible for taking inventory at client sites to validate the make and models of current hardware
- Responsible for cooperation and partnership with Project Services to complete the client on-boarding/install
- Problem management and escalation of issues in a timely manner
- Prioritization of tasks and meeting deadlines
- Responsible for troubleshooting issues while on-boarding new client
- Assist with computer system setups, implementations, and installations.
- Entry of time sheets, expense reports and documentation on or before deadlines
- Keep up to date on market trends, theory and new ways of doing things; embrace change
- Act as a Liaison between client and Centre Assist
- Assist with change-management activities
- Provide recommendations on on-boarding processes
- Responsible for aligning recommendations with Centre’s IT blueprint
- Prepare and deliver complete and concise documentation for all projects
- Provide daily updates on completed tasks or progress reports to Project Manager
- Help turn business problems into technical solutions
- Manage deployment of equipment in compliance with established technology policies.
Education/Experience/Certifications
- 2+ years’ experience in IT related study or field.
- 2+ years of Field Experience
- Must possess basic knowledge and experience with:
- Windows 7/8/10/11
- Microsoft Office suite
- Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
- Understanding of basic network concepts
- Understanding of application, desktop, and server virtualization
- Understanding of Desktop Deployment / Imaging
- Bachelor’s Degree a plus
Desired Experience/ Certifications
- Certifications
- MDAA, MCSA
- Windows Server 2008/2012/2016/2022/2025
- Microsoft Office 365 Admin portal
- Understanding of File Permissions (NTFS & Sharing)
- Excellent written/verbal communication skills
- Must be a team player with outstanding client service skills
Work Environment and Physical Demands
- Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
- Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required
- Reasonable accommodation can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
- The noise level in the work environment is moderate.
- Frequent local travel required
