Job description
Job Title: Operations Associate (Contract)
Location: Remote (USA)
About the Company
Wheel is evolving the traditional care ecosystem by equipping the nation’s most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com.
About the Role We’re looking for a sharp, detail-obsessed, and highly personable Operations Associate (Contractor) to join our team and support the onboarding of clinicians in our growing healthcare marketplace. You’ll be a key player in ensuring a world-class experience for providers while identifying opportunities to streamline and scale our onboarding workflows and processes.
You’ll be interfacing directly with clinicians and working cross-functionally to improve operational workflows, reduce friction, and raise the bar on every aspect of the onboarding funnel. If you’ve worked in operations at a high-growth tech company and thrive in fast-paced, high-ownership environments, we want to meet you.
What You’ll Do
Serve as a primary point of contact for onboarding new clinicians, delivering a high-touch, high-quality experience.
Execute onboarding tasks to move high-volume clinicians through Wheel’s onboarding funnel and get them onboarded to client-specific protocols, ensuring high-quality readiness of our clinician network and fast throughput to our clients.
Identify inefficiencies or pain points in the onboarding funnel and propose operational improvements.
Collaborate with cross-functional teams (recruiting, credentialing, product, client success) to drive execution and iterate on onboarding flows.
Track and manage key onboarding metrics, raising blockers early and pushing initiatives forward with urgency.
What We’re Looking For
3+ years of operations experience at a high-growth tech company, marketplace, or tech-enabled services org.
Demonstrated ability to manage high-volume, detail-heavy workflows without dropping balls
Strong written and verbal communication skills - professional, clear, and personable under pressure.
Experience working directly with external stakeholders (e.g., customers, providers, clients).
Operational mindset: you see the inefficiencies and instinctively want to fix them.
High EQ and comfort interacting with clinicians in a professional, empathetic manner.
Self-starter with excellent time management, prioritization, and follow-through.
Experience with low-code tools required (i.e. Retool).
Experience with SQL, PowerBI, Tableau or Looker required.
