Job description
Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, with the first prototype built during a 24-hour sprint. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We’re building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.
Your Adventure Ahead
- Manage Transaction Queries: Promptly submit and resolve transaction-related inquiries with merchants, ensuring accuracy and timeliness.
- Analyze & Reconcile Complex Data: Investigate data mismatches across internal and external platforms. Your analytical mindset will help trace discrepancies and ensure clean data records.
- Automate Repetitive Tasks: Use AI tools / scripting / other tools to streamline routine processes, eliminate manual overhead, and scale operations efficiently.
- Drive Operational Improvements: Identify root causes of recurring issues, propose process changes, and collaborate with merchants and internal teams (Customer Service, Finance, Tech, etc.) to roll out improvements.
Essentials to Succeed
- Experience Level: 1–3 years in data operations, transaction support, or analytics roles. Fresh graduates with a strong foundation in data and problem-solving are also welcome.
- Technical Proficiency: Proficient in Excel and SQL — you’re confident working with large datasets; Familiarity with Python is a plus, especially for automation scripts.
- Analytical & Process-Oriented: Detail-oriented with a strong ability to spot data issues and improve underlying workflows.
- Cross-Functional Communicator: Able to work with internal teams and external partners to clarify, solve, and prevent transaction issues.
- Bonus: Written and verbal Chinese language skills are a plus to support Chinese-speaking merchants.
ShopBackers’ DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.
Flow Day Thursday (1-day a week, optional to work from home or office)
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
