Job description
Description
About Kuoni Tumlare
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Business / Function
Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24⁄7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.
About the Role
This role is in charge of following up offers, daily operation works and completing assignment and reports to supervisor/operation manager.
Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return
Daily operation works – Ensure all daily operations to be done properly
Complete assignment and reports to supervisor/operation manager
Key Responsibilities
Regular reporting tasks:
· GA email check and tour assignment
· Deliver / share importance guidelines / Memo
· Coordinate with Sales manager to align operational capabilities with market demands
· Gather agent feedback and analyze service delivery
· Check BIS report daily
· Conduct regular team meeting to discuss team performance, challenges and updates
· Involvement of New joiner training
Daily operation works
· New group bookings, including series and ad hoc
· Push confirmation of services, including hotels and ground services
· Deadline control
· Revenue/budget control
· Regular update of sign up pax
· Communicate with agents, LPICs and HRD people whenever it needs
· Cancel groups when required and follow up cancellation fee if any
· Materialize groups when approved by agents and make sure all services to be confirmed properly by due time
· Change services and follow up confirmation by due time
· Finalize groups and send out final document to agents
· Check BIS reports and create invoices
· Trouble shooting while groups are in the trip
· Join weekly operation team meeting for information sharing and case study
· Complete assignment and reports to supervisor/operation manager
· Internal Communication
· Clear, open and effective communication with Destination Management Office Operations
· Collaboration with Sales teams
· Price and condition negotiations with clients and Destination Management Office
Requirements
We Are Looking for a Person is:
· A good team player.
· Communicative.
· Willing to learn.
· Self-motivated.
· With excellent attention to detail.
· With good communication skills.
· With critical thinking.
· Able to work independently with minimum supervision
· Able to work in a team and a collaborative environment.
· 2~3 years working experience of operations
· At least 1 year working experience in Travel industry, with Europe destinations groups travel operations experience is plus.
· Experience of operating destination management would be advantage
· Good at Mandarin & English skill for both in writing and speaking
What We Offer:
· Opportunity to work in an international environment
· Diverse & Inclusive culture
· Learning and training opportunities for growth
· Dedicated Employee Engagement Activities
· Flexible & Remote Working
