Job description
Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, with the first prototype built during a 24-hour sprint. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We’re building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.
Join our mission to revolutionise shopping!
At ShopBack, we’re dedicated to redefining the shopping journey for a more rewarding and user-friendly experience. As a Senior Product Designer, you’ll be at the forefront of this mission, specifically focusing on improving the browsing and discovery process. Your role involves shaping elements like the home screen, rewards and redirects to ensure a smoother experience for our users.
You’ll be working with a diverse range of product and business teams across 12 different markets. Your designs will need to meet the needs of various user groups while aligning with ambitious business goals.
If you thrive on challenges, love the fast-paced vibe, and are passionate about crafting seamless user experiences while creatively navigating constraints, we want to connect with you.
Join us and be part of the team that’s redefining how people shop and enjoy rewards!
Your Adventure Ahead
Scope of works
Reward as a Platform, Product Polish, Funnel optimisation on both web, app, internal tools
Contributing to design operations, closely collaborating with campaign teams across 12 markets.
Maintain and contribute to existing ShopBack design system
What you will do:
Solving complex problems: Your goal is to simplify the user experience. You’ll transform tricky technical challenges and business needs into designs that are as easy to use as your favourite mobile app.
Researching user insights: You’ll use appropriate research methods to learn about our users and their needs. This helps us identify problems and come up with solutions that make sense.
Crafting elegant user interfaces: You’ll develop beautiful user interfaces, and contribute to the design team’s design system and patterns.
Designing for everyone: You’ll create designs that can work for many different parts of our product and users from 12 different countries and cultures.
Data-driven design: Data is our compass. You’ll look at both numbers and feedback from users to create designs that are not just stylish, but are backed by data.
Champion of users: You know our users inside out. You champion for better user experience and propose ideas to improve user experience.
Defining product roadmap: You’ll collaborate closely with our product team to prioritise problems to solve and experiment with ideas to improve the product.
Collaborating with many teams: You’ll work closely with product managers, engineers, data and research experts, our marketing team, and business leaders everyday. It’s a big team effort to make our product great!
What it’s like working here:
Let’s own our challenges! Here, we’re more than just job titles. When a problem arises, everyone has the power to step in and make a real impact on our organization and the products we create.
Every day is a chance to improve. Perfection isn’t our starting point; we believe in learning and adapting as we move forward, whether it’s in product development or our own professional growth.
We succeed as a team. Our focus is on shared success, not individual triumphs. By bringing together our diverse skills, backgrounds, and perspectives, we’re better equipped to tackle even the most difficult tasks together.
Essentials to Succeed
- Proven product and experience designer: You have a track record of designing outstanding digital products and experiences. Ideally, you have 4-6 years of experience in digital product design under your belt.
- UI/UX expertise: You’ve built strong foundations in both user interface (UI) and user experience (UX) design. Your portfolio showcases your past work, complete with explanations of why you made the design choices you did.
- Effective communicator: You’re good at talking to users, collaborating with internal stakeholders, and liaising with engineers.
- Proactive: You thrive in a fast-paced environment. You’re the kind of person who takes the initiative and tackles challenges head-on.
- E-commerce interest: You have a genuine interest in the e-commerce sector, and it’s a field you’re enthusiastic about.
If this sounds like you, we’d love to hear from you. Let’s chat about how you could be an exceptional addition to our team!
Apply now with your resume and portfolio (must have).
ShopBackers’ DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.
Flow Day Thursday (1-day a week, optional to work from home or office)
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
We are committed to protecting your data and ensuring fairness in our recruitment process. As part of this process, we use AI tools to assist with tasks such as application screening and candidate matching. These tools are designed to enhance efficiency and reduce bias, and their use complies with applicable data protection laws and our commitment to fair employment practices. Your personal data will be processed securely and transparently, and final hiring decisions are always made by our recruitment team, not by automated systems. If you have any questions about how your data is used, or wish to exercise any of your rights including the right to such processing, please contact us at [email protected].
