Job description
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We’re looking for a Partner Enablement Manager to join our growing Partnerships team in NoAM Retail.
Reporting to the Head of Partnerships, you will play a pivotal role in driving growth by overseeing the partner onboarding journey, equipping new partners for long-term success, and supporting the ongoing upskilling of both newly onboarded and existing partners at Lightspeed Commerce. You will work closely with cross-functional Lightspeed teams in order to deliver an optimal partner experience within the NoAM Partnerships business unit.
In this role, you’ll have an opportunity to combine a passion for teaching and enthusiasm for technology to establish positive partner relationships. You possess excellent communication and proven problem solving skills.
What you’ll be doing:
Act as the POC and onboard referral partners within the distribution channel
Communicate clearly and effectively with partners while guiding them through the onboarding journey
Develop enablement resources and training tailored to both SMB and mid-market strategic clients, emphasizing how Lightspeed solutions address the specific needs of these segments, including more complex workflows, multi-location operations, and advanced integrations such as ERP
Work diligently to meet the needs of a versatile partner base as we continue to scale
Implement and maintain new workflows, processes and playbooks in order to improve the partner onboarding experience
Develop and deliver training courses + ongoing webinars which incorporate Lightspeed’s strategy, mission and technology with our sales methodologies to employees and partners and develop reusable assets, such as sales one-pagers, guides, and recorded training sessions, to enable self-service learning and reduce manual work for activities with recurring focuses such as in the ERP space
Analyze data and quantify efficiency gains within the partner onboarding journey, identifying indicators to continuously drive improvements
Demonstrate a strong understanding of Retail SaaS technology concepts and translate this knowledge to the Lightspeed Commerce platform
Effectively communicate to both business and technical partner personas
Create an engaging Partner learner experience using a variety of instructional techniques and delivery methods, including virtual learning both live self-led and through ongoing partner webinars
Document and measure all partner feedback to raise the bar on the curriculum quality and onboarding journey
Work with internal stakeholders to ensure accurate, impactful, and effective content
Stay up to date on industry trends, partner feedback, and product updates to ensure training programs remain relevant and cutting-edge
What you need to bring:
- Proven experience in Strategic Partnerships, Onboarding, Education/Training and/or Sales
- Agile and solutions-focused; must be able to adapt to an ever-changing environment
- Strong proficiency in Google Apps, Microsoft Office Suite, Salesforce, and LMS tools
- Proven track record of working collaboratively with cross-functional teams
- Ability to handle high volume situations with effective time management and attention to detail skills
- Excellent oral and written English communication and group presentation skills to various audiences
- Success in developing and implementing workflows across teams and organizations
- Resourceful and adopt a “will-do” attitude
- You bring energy and passion
- Self-sufficient and take initiatives to drive areas of improvement
What’s in it for you?
Come live the Lightspeed experience…
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that’s creating new jobs everyday;
- Uncapped commission;
- Work in a team big enough for growth but lean enough to make a real impact.
… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
- Lightspeed share scheme (we are all owners)
- Immediate access to our benefits plan
- RRSP match after 3 months
- Fitness & Wellness benefit: $500 CAD per calendar year
- Unlimited Paid Time Off
- Flexible working policy (Remote, hybrid or office based)
- Parental leave Top-Up
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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