Job description
Job title: PMO- PM
Location: Anywhere in UK
Fully remote
Contract under Inside IR35
Job Description:
EXPECTATIONS AND TASKS:
• As Community Manager, you are the interface between the technical organization and the end user community. This role includes the following responsibilities
• Responsible for the creation and strategy of programs between the IT service team and the end user community, ensuring that the products are delivered and consumed as intended.
• Build a trusted brand presence, both virtually and in person, by moderating sessions and events, creating impactful content, and researching and adopting trends.
• Have excellent communication and interpersonal skills
• Technical understanding around the capabilities of the Microsoft 365 suite, and the ability to demonstrate it and influence within groups.
• Act as a liaison between the business and the IT organization, relaying the requirements and feedback from both sides.
• Build a culture around collaboration and continuous learning.
• Perform administrative tasks to maintain programs/events that drive adoption and improve user experience.
• Creation of content to help improve adoption and user experience
• Product Owner for an application that assists in adoption and user experience.
• Identify and monitor the adoption of Microsoft 365 Suite and programs to assist in adoption.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES:
• Professional education or study in Project Management, Information Technology, Communications/Marketing or equivalent
• Hands-on experience with stakeholder engagement. Managing customer issues & escalations
• Extensive experience with customer engagement methodologies and service lifecycle
• Excellent coordination and organizational skills
• Change Management experience
• Team player
• Advanced communication and presentation skills
• Fluent in English mandatory. German beneficial.
