Job description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
As the City Portal Manager, you will lead Airbnb’s City Portal, a pioneering product empowering over 1,000 governments globally. You will collaborate cross-functionally to set the strategic direction for this product, working closely with our talented product teams to develop cutting-edge features. Additionally, you will take ownership of implementing comprehensive training, reporting, and feedback programs, ensuring seamless collaboration between internal and external users in a scalable manner.
Since launching in September 2020, the City Portal has expanded to over 1,000 places globally. As adoption grows rapidly, we’re looking for a project manager and account owner dedicated to scaling our impact and turning every user into a champion. This role will require a unique blend of operations experience and strong communication skills, leading relationships with external Portal users, ensuring their success and will share goals with Product and local policy teams. This role sits within the Policy Products sub-team of Policy Central and plays a key part in building strong, compliant relationships with governments worldwide.
The Difference You Will Make:
Since launching in September 2020, the City Portal has expanded to over 1,000 places globally. As adoption grows rapidly, we’re looking for a project manager and account owner dedicated to scaling our impact and turning every user into a champion. This role will require a unique blend of operations experience and strong communication skills, leading relationships with external Portal users, ensuring their success and will share goals with Product and local policy teams. This role sits within the Policy Products sub-team of Policy Central and plays a key part in building strong, compliant relationships with governments worldwide.
A Typical Day:
- Lead the strategic evolution of Airbnb’s City Portal product, collaborating with cross-functional teams to shape its development and ensure it meets the needs of over 1,000 governments worldwide.
- Lead a programme to onboard and manage government partners, aligning on goals, success metrics, and expectations, and providing tailored collateral and live product walkthroughs.
- Collaborate with product, policy, and operations teams to drive the Portal’s evolution, develop new features, resolve friction points, and ensure compliance and effective usage across geographies.
- Gather feedback from users, surface improvement opportunities, and develop scalable processes, like playbooks and training, to support continuous improvement and adoption.
Your Expertise:
- Strong project management skills with the ability to drive cross-functional collaboration and navigate complex internal organizations.
- Excellent communication, interpersonal, and presentation skills, with experience influencing and aligning diverse stakeholders across the globe.
- Data-driven and solutions-oriented, with strong analytical abilities and attention to detail.
- Experience with government, regulatory, or policy environments is a plus.
- Personal integrity that reflects Airbnb’s core values and commitment to diversity and belonging.
- You have a passion for Airbnb and the mission of the company.
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We’ll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$145,000—$170,000 USD
