Job description
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
As a member of the SeatGeekIQ Operations team, you’ll be a trusted thought partner - making an impact by supporting the organization with sound operational & financial decision making. You’ll play a critical role in the execution of SeatGeekIQ’s pricing services. You will work closely with the trading and quantitative research team to manage and maintain portfolios.
The ideal candidate is a self-starter and a problem solver, looking to merge their passion for live events and entertainment with their financial acumen in order to make a big impact for SeatGeek partners and clients. You must have a love of sports and music and have the ability to adapt in a flowing team environment. In addition to possessing the financial mind needed to execute on the day-to-day, you will need to demonstrate a creative approach in the development of proprietary tools.
What you’ll do
- Independently execute daily management (ingesting new inventory, monitoring existing positions, and coordinating execution) of portfolios on both Primary and Secondary markets
- Manage any upstream issues that are surfaced by CX/BX with respect to any SeatGeekIQ managed tickets (Buyback/Fraud/Direct Inventory/etc.) including maintaining, guiding, and setting expectations with CX regarding ticket transfer policies and communicating with rev ops on refund processing
- Deal on a daily basis with any downstream issues that are surfaced by BX/DTI/Uploader with resold inventory such as upgrade orders, broken or unfulfilled orders, or other errors
- Maintain our set of 30+ accounts that we sell inventory out of and accept inventory to. This includes set up on uploader, transfer within accounts, resolving ticket type issues, and creation of any new accounts
- Follow the Flex/Buyback process by manually tracking all tickets that are not managed or partially managed by the team through our SAPIENT tool including ticket confirmation, relisting, and inputting sales
- Execute SeatGeekIQ processes related to our business, finance, and inventory workflows
- Work with internal stakeholders to improve daily operations processes
- Collaborate with other internal teams and external vendors to resolve any portfolio discrepancies
- Ensure healthy and efficient SeatGeekIQ operations and supporting SeatGeekIQ’s performance against core KPIs
- In the long term - improve existing processes and scale the number of tickets the Ops team can manage as well as manage a team of Ops members and make key decisions with financial impact to the portfolios
What you have
- 3+ years of experience in Revenue Operations, Sales Operations, or general Operations role preferred
- Strong verbal and written communication skills
- Organizational and multi-tasking skills
- Desire to innovate and automate
- Ability to work in a fast-paced environment and think clearly under pressure
- Passion for sports, music, and live events in general
- BS/BA Required
- Ticketing operations experience preferred
Perks
- Equity stake
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching program
- Student loan support resources
- Health, vision, dental, and life insurance
- Up to $25k towards family building and reproductive health services
- Gender-affirming care support program
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $120 per month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $90,000 - $130,000 USD. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
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