Job description
About Titan
Titan is the first customer-centric email suite created specifically for professionals and small business owners, with features designed to enable deeper, more meaningful relationships with customers. Available through leading web hosts, site builders, and domain registrars, Titan provides dynamic tools needed to effectively build customer relationships over email.
Titan was founded by Bhavin Turakhia, who has also been the Founder/Co-Founder of Directi, Radix and Zeta with 1000+ employees, millions of customers and a combined enterprise value of over $2 billion. We at Titan envision a future where email is purpose-driven, steering users toward the work that demands priority. Ultimately, we believe that, in building a business, every moment matters. We best serve our customers when we enable them to utilize every moment by providing tools that empower them to build incredible new brands, businesses, and organizations.
In 2021, Titan received a $30M investment from Automattic, parent company of Wordpress.com, valuing Titan at $300M.Automattic Values Business-Email Startup Titan at $300 Million
These links will give you more context about Titan:)
Introduction to Titan - https://www.youtube.com/watch?v=FPFzto2EqPY
Titan for Partners - https://www.youtube.com/watch?v=RcUChtuBLh0
About the Role - Growth Product Manager – Neo
As a Senior Product Marketing Manager, you will be responsible for all customer-facing communication at Neo, ensuring a seamless and engaging experience across multiple touchpoints. You will own in-product messaging, email communications, user onboarding, training materials, and website messaging to drive user activation, retention, and growth. Your role will blend data-driven marketing, UX writing, and customer lifecycle strategy to optimize engagement and conversion at every stage.
Roles and Responsibilities
Customer Lifecycle & Engagement
- Develop and execute customer lifecycle campaigns to improve activation, engagement, retention, and reactivation.
- Own and optimize in-product messaging (tooltips, modals, banners, etc.) to improve user experience and engagement.
- Build and refine onboarding flows to ensure users quickly find value in the product.
- Implement email, push, and in-app communication strategies to nurture users and improve retention.
Product & Marketing Communication
- Own all customer-facing messaging, including product updates, feature launches, and announcements.
- Craft website messaging (homepage, landing pages, etc.) to clearly communicate product value and drive conversions.
- Develop and maintain training materials and documentation to educate users on product features.
- Collaborate with design, content, and product teams to ensure messaging consistency across all channels.
Data & Optimization
- Define and track key engagement and retention metrics.
- Conduct A/B testing and experimentation to refine messaging, subject lines, and communication strategies.
- Leverage customer segmentation and behavioral data to create personalized and contextual messaging.
Skills and Attributes
- Strong storyteller – Ability to craft clear, compelling messages that engage and convert users.
- Lifecycle marketing expertise – Versed at developing advanced business and CRM strategies, building customer experiences and journeys across multiple channels, and devising content and solutions tailored to address customer problems for onboarding, retention, and engagemente.
- Data-driven & analytical – Comfortable using data to optimize messaging and improve conversion rates.
- Tech-savvy – Experience with email automation, CRM tools, and in-product messaging platforms (e.g., Braze, Intercom, HubSpot, Amplitude).
- Collaborative mindset – Ability to work closely with product, design, and marketing teams to create cohesive communication strategies.
Who should apply for this role
- Degrees in Engineering & MBA
- 3-5 years experience as a Product Manager
Benefits and Perks
We at Titan love our jobs. And it’s no surprise – we get to work on exciting, new projects with some of the best brains in the industry, and that too in a vibrant atmosphere that is designed to be comfortable and conducive for our personal and professional growth.
And Titan goes the extra mile to make you feel at home. We offer benefits ranging from affordable catered meals and even snacks on the house. Our workspaces are welcoming and fun, complete with bean bag chairs and ping pong tables. You are free to wear what makes you comfortable and choose the hours you keep as a team. Oh, and we’ve got your family covered too, with excellent health insurance plans and other benefits. In short, everything you need to be your best self at work!
The Titan team has continued to work remotely through the pandemic but have continued to leverage many technologies to work synchronously and asynchronously as a close-knit team. We have a cohesive and robust culture of ownership and trust within our teams, which enables both high performance and our distinct social fabric. We support every team member remotely with their technology needs, plus a work-from-home allowance that covers expenses involved in setting up your workspace and internet connectivity.
We are passionate about helping teams move to the next level of communication and collaboration and believe that happy employees are crucial to achieving this goal. If you like the idea of working on cutting-edge technologies and solutions that have a truly global impact, get in touch!
