Job description
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com
Job Description
Reporting to the Director of Product Management, the Product Operations Specialist plays a crucial role in ensuring the smooth functioning of product development and operations within Experian Health. This will involve coordinating teams, optimizing processes, and driving the delivery of products to market. The specialist is a liaison between different departments, facilitating communication, streamlining processes, and providing valuable insights to enhance product development and customer experience.
You will:
- Process Optimization:
- Analyze existing product development and operational processes to identify inefficiencies or areas for improvement.
- Develop and implement streamlined processes and workflows to enhance product delivery and operational effectiveness
- Data Analysis and Reporting:
- Collect, analyze, and interpret data related to product performance, operational metrics, and customer feedback.
- Create and maintain reporting tools to support data-driven decision-making
- Collaboration:
- Work with product managers, engineers, marketing, and other teams to ensure understanding and execution of product strategies.
- Facilitate communication and collaboration between different departments to address any operational challenges
- Project Management:
- Manage product-related projects, including product launches, updates, and enhancements.
- Track project progress, manage timelines, and ensure that all partners are informed and engaged
- Problem Solving:
- Identify and troubleshoot operational issues that may impact product performance or delivery.
- Develop and implement solutions to address any operational challenges or bottlenecks
- Documentation and Training:
- Create and maintain comprehensive documentation for product operations processes and procedures.
- Provide training and support to team members on new processes or tools
- Performance Monitoring:
- Monitor goals related to product operations and suggest improvements based on performance data.
- Ensure compliance with organizational standards and industry best practices
- Change Management:
- Lead change management projects to ensure smooth transitions and adoption of new processes and systems.
- Develop change management plans, including communication strategies, training programs, and support mechanisms
- Collaborate with partners to address resistance and ensure successful implementation of changes
Qualifications
- B.S. in Business Administration, Operations Management, Product Management, or a related field.
- 5+ years experience in product operations, project management, or a similar role.
- Experience in change management
- Healthcare revenue cycle experience
- Skills:
- Proficiency in data analysis tools (e.g., Excel, Tableau)
- Proficiency in project management tools (JIRA, Confluence) for project tracking and team collaboration
- Familiarity with product management tools and methodologies (e.g., Agile, Scrum, SVPG Product Operating Model)
- Expertise in change management principles and practices
Benefits/Perks:
- This role is REMOTE from within the U.S.
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Additional Information
Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; World’s Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. Innovation is an important part of Experian’s DNA and practices, and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
