Job description
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
Our Phone Porting Specialist team in Australia plays a critical role in executing and overseeing the phone number porting process. By managing logistics, coordinating with third-party vendors, and ensuring technical accuracy throughout the lifecycle, the team helps enable a smooth transition for our customers so they can stay focused on running and growing their business.
We’re looking for someone curious, proactive, and solutions-focused. If you enjoy helping others, thrive on variety, and take pride in your attention to detail, you’ll fit right in. You’ll be part of a team that genuinely cares about the customer experience and supports each other along the way.
About the Role We’re on the lookout for a Phone Porting Specialist to manage the full lifecycle of phone number porting for our customers. You’ll work directly with our internal teams, third-party vendors, and customers to ensure ports are processed efficiently, issues are resolved quickly, and everything stays on track.
This is a remote role based in Australia with work performed during standard Australian business hours.
Key Responsibilities • Vendor Communication: Manage all email communication with third-party vendors around port initiation, rejections, and completions. Keep things clear, professional, and timely
• Port Request Handling: Process phone number porting requests for new and existing customers, ensuring accuracy and quick turnaround
• Data Entry & Validation: Double-check all submitted information and ensure customer data is current and correct
• Track Porting Activity: Maintain clear records of porting activity in Salesforce and update cases and dashboards as needed
• Test Ports: Run thorough tests when ports go live, both voice and SMS, to confirm everything works perfectly
• Manage Escalations: Step in when things don’t go to plan. Troubleshoot, escalate to Engineering when needed, and liaise with vendors to get things resolved
• Order Hardware: Place daily hardware orders through third-party vendors
Success Metrics • Volume of ports initiated and completed
• Accuracy of submitted data
• Speed and smoothness of porting processes
• Responsiveness and issue resolution
What You’ll Bring • Fluent English (spoken and written)
• Experience in telephony, porting, or a similar technical field
• Strong organisational and multitasking skills
• Excellent written communication and email handling
• High attention to detail and accurate data entry
• Basic understanding of telecommunications systems
• Experience with Salesforce or similar CRM (preferred)
Additional Details • Location: Remote, based in Australia
• Hours: Australian business hours
• Contract: Ongoing - Full-time hours
• Daily rate: $50.78 USD
Keen to join? You’ll be joining a growing, forward-thinking business that genuinely cares about its people and customers. If you’re tech-savvy, customer-focused, and ready to take ownership of this function, we’d love to hear from you.
