Job description
About LILT
LILT was founded by Spence and John, who met at Google working on Google Translate and saw the need for better AI-powered translation in the enterprise. Since 2015, LILT has focused on building cutting-edge language technology, investing early in Large Language Models to improve translation quality and meet the demands of global organizations.
Today, LILT’s Contextual AI Engine, Connector APIs, and Human Adaptive Feedback deliver accurate, nuanced translation across text, video, and speech in 100+ languages. Integrated with 100+ business systems, LILT helps enterprises scale global growth and deliver seamless multilingual experiences. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. LILT is backed by visionary investors including Intel Capital, Sequoia Capital, and Redpoint.
LILT in the News
We were named to The Software Report’s fifth annual list of Software Companies! Click here to learn more and see the full list.
LILT listed on the Inc. 5000 List for the first time.
Check out all our news on our website.
About Us
LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale.
While our core AI technology might share similarities with ChatGPT and Google Translate, it’s what we do with it that makes LILT truly revolutionary. Our patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer’s content and target audience to deliver hyper-accurate, business-focused results. Our connector-first approach seamlessly integrates with our customer’s existing workflows, and our human-adapted feedback loop ensures continuous improvement, making LILT a constantly evolving AI partner for your global ambitions.
The Production Team at LILT
LILT’s Production Team is a global workforce, operating across four continents. We are passionate about localization and making information accessible to all. The Team spans project management, customer onboarding and program management, quality, and talent management, working with some of the world’s largest organizations.
Working in LILT’s Production Team you will have access to leading tools, collaborative teammates, and opportunities to make a real impact.
Where You’ll Work
Get the best of both worlds at LILT! Dive into dynamic in-office energy 2-3 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It’s the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page!
This position is based out of our Boston or Washington D.C metropolitan areas where you will start as fully remote and then transition to hybrid once offices are opened in those locations.
Authorization to work in the US is a precondition of employment.
What You’ll Do
Come join our Production team! As a Strategist, you will provide expertise and consultation and best practice approaches to LILT partners and customers, drive successful onboarding for complex localization programs. You will work with a range of customer stakeholders and internal functions, including solutions architects, engineers, product, linguist and project management teams to implement and maintain the optimal program management framework for our customers.
As a senior member of the team, you will be responsible for stakeholder and risk management, develops/designs new processes or initiates process and or product and tooling improvements to meet SLAs, and tracks and manages large-scale account performance to KPIs and SLAs, identifies areas and action plans for improvement.
Key Responsibilities
Consult and work closely with Enterprise customers to understand their business needs and align LILT’s SLAs and KPIs to measure, achieve and exceed these.
Lead implementation of processes and systems to meet customer requirements - including localization workflow, project management, invoicing and service delivery.
Application of procedures to localization workflows.
Lead program risk management to identify, communicate and escalate risks, potential issues, plan to and mitigate them. Draws on experience from previous risk scenarios to advise on optimal preventative action based on lessons learnt.
Lead the onboarding of new customers.
Scope new services, including pricing proposals and SLAs.
Provide local support in the required time zone for direct customer engagement on strategic topics and initiatives.
Lead complex remediations from beginning to end; participate in LILT’s continuous improvement program.
Maintain and exceed performance against KPIs, to include, but not limited to:
Account Health
Onboarding (Time to first dollar)
Customer SLAs
Issue resolution time
Draw on strong analytical capabilities to monitor and control production team performance against KPIs
Direct tasks for production resources to to meet and exceed KPIs and customer SLAs
Regularly report internally and externally on production metrics, performance against objectives (including KPIs and customer SLAs), explaining trends, addressing shortfalls proactively with cross-functional action plans.
Communicate seamlessly with client contacts, local colleagues, freelancers and internal project team members.
Manage production escalations, drive RCA and CAPA to completion.
Conduct post-mortems on key account initiatives, sharing results and planning follow-up actions with key stakeholders to ensure continuous improvements and learnings.
Skills and Experience:
8+ years’ related experience managing Enterprise-level localization programs for large Technology companies
Customer onboarding experience
Able to to develop and lead large-scale localization programs both autonomously and through mobilizing a team of resources
Experience in Risk Management, RCA and CAPA procedures as they apply to Enterprise programs
Excellent client-facing and internal communication skills
Solid organizational skills including meticulous attention to detail and multitasking skills
Analytical and organized problem solving abilities
Able to meet deadlines and work under pressure
Benefits:
Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays
Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability
Paid parental leave is provided after 6 months.
Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT’s Privacy Policy at https://lilt.com/legal/privacy . LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
LILT in the News
List #52 in The Software Report’s Top 100 Software Companies!
LILT makes it onto the Inc. 5000 List.
AI Day Spring 2025 Webinar “Revolutionizing Content with AI Agents.”
LILT’s co-founder John Denero, and employees Joern Wuebker and Thomas Zenkel, were approved for U.S. Patent for their neural word alignment process, significantly advances machine translation by preserving formatting accuracy.
Check out all our news on our website.
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT’s Privacy Policy at https://lilt.com/legal/privacy .
At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at [email protected].
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
