Job description
The Program Specialist plays a pivotal role in supporting and enhancing the operational efficiency of the Explorer team. This role is responsible for managing key initiatives related to rostering, contracting, and campaign execution while proactively identifying opportunities for process improvements. The Program Specialist collaborates cross-functionally with internal and external stakeholders, ensuring seamless execution of projects, maintaining high-quality deliverables, and driving continuous operational excellence.
Primary Duties:
- Project & Process Management
- Lead and execute high-impact projects related to contracting, rostering, and campaign implementation for the Explorer/Explorer Prime models.
- Exercise judgment and project management on a range of special projects and cross-functional initiatives to drive operational excellence.
- Identify and recommend solutions to ambiguous problems that align with program goals, moving work forward even in the absence of clearly defined next steps.
- Operational Oversight & Market Support
- Maintain full autonomy in managing established processes and market operations while escalating critical decisions as needed.
- Own and continuously improve workflows related to rostering, contracting, and campaign execution, ensuring efficiency and scalability.
- Act as a subject matter expert (SME) for Explorer, providing input on cross-functional work, with final decisions requiring Explorer leadership approval.
- Cross-Functional Collaboration & Communication
- Manage communication efforts related to key initiatives, ensuring accuracy, clarity, and alignment across teams.
- Collaborate with internal teams such as A+, Performance, Program Teams, and Local Markets to enhance operational workflows.
- Documentation, Training & Team Support
- Develop and maintain process documentation, standard operating procedures (SOPs), and training materials to support team success.
- Mentor and train team members, fostering a knowledge-sharing environment.
- Data Analysis & Strategic Insights
- Analyze and interpret data to provide insights that inform strategic decisions.
Qualifications:
- Strong project management skills with the ability to handle multiple priorities and ongoing projects.
- Ability to quickly adapt to last-minute tasks, and adherence to hard deadlines.
- Demonstrated ability to work independently, take initiative, and drive projects to completion.
- Excellent problem-solving skills, with the ability to anticipate roadblocks and develop effective solutions.
- Exceptional written and verbal communication skills, including the ability to present complex information concisely.
- Experience working in a cross-functional team environment, collaborating with multiple stakeholders.
Preferred:
- 4 years of related experience
- Experience in healthcare operations, particularly in practice rostering, contracting, or campaign management.
- Proficiency in workflow management tools such as Salesforce, Monday.com, Mailchimp or Zendesk.
- Strong analytical skills with the ability to leverage data for decision-making.
- Experience mentoring or training team members to enhance team performance.
- Background in process automation and standardization to improve operational efficiency.
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we’ve become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you’re eager to join a collaborative, inclusive and remote-first culture - you’ve come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
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