Job description
Description
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
We’re seeking a solution-oriented and organized Project Manager who can operate as a “traffic controller” for field operations while ensuring exceptional customer service and communication. As a leader, you’ll play a critical role in leading large-scale logistics and technology installation projects — both in facilities and fleet vehicles — across the U.S. You will coordinate and support field technicians, manage customer expectations, and ensure timely, high-quality project delivery.
Your responsibilities will include:
Managing day-to-day operations and scheduling for 10–20 field technicians.
Overseeing office and in-vehicle technology installation projects (5,000–10,000 units).
Acting as the key escalation point between technicians, customer support, and clients.
Developing and maintaining project schedules within deadlines and budgets.
Communicating proactively with clients, providing updates, reports, and resolutions.
Defining and improving internal escalation and issue-tracking workflows.
Supporting the future integration of app-based issue reporting systems.
Maintaining accurate service documentation and ensuring Velogic data accuracy.
Assisting with billing and reporting for service agreements and time & materials services.
Requirements
2+ years of project management experience (preferably in logistics or tech installations).
Proven experience in logistics, particularly in trucking, support, or sales on the US logistics market.
Fluency in English (spoken and written) is a must.
Strong communication and organizational skills.
Proven ability to manage schedules and large-scale deployments.
High attention to detail and commitment to customer satisfaction.
Experience with conflict resolution and priority management.
Salesforce or CRM experience strongly preferred.
Post-secondary education preferred.
Project Management certifications (PMP, PMI-SP, PSP) are a plus.
Flexibility to adapt to changing demands and workflow systems.
Working conditions:
- Working schedule - either option is available:
Shift 1: 8 am-5 pm EST
Shift 2: 3 pm-1 am EST
A supportive team
Competitive Salary in USD
Remote or office mode of work
10+ business days of paid time off
English courses
Equipment provided
We are eager to fill this position, if you are detail-oriented and thrive in a team setting, we encourage you to apply and become a part of our dynamic team.
