Job description
Description
We are seeking a dedicated and proactive Customer Support Specialist to join our team. This role is essential to our daily operations— every inbound call must be answered and handled with care, clarity, and urgency. Your responsibility is to ensure that our customers feel heard, supported, and satisfied.
Key Responsibilities:
Answer every incoming call promptly — this is non-negotiable and a core part of the role.
Actively listen to understand the caller’s request or concern.
Handle and resolve requests directly when they fall under the following categories:
Creating a new account
Booking a parking spot
Updating payment methods
Providing rates or availability for specific locations
Answering general questions about our recent Store My Truck acquisition
For requests outside these categories:
Clearly document the customer’s needs or issue
Escalate to the appropriate internal team without delay
Demonstrate strong communication and problem-solving skills
Maintain a customer-first attitude with the ability to stay calm under pressure
Ensure accurate documentation of all calls and actions taken
Experience in phone-based customer support is a plus
Spanish language proficiency is appreciated but not required
Working conditions:
- Working schedule:
2 Shifts :
1st - 5pm EST - 9am EST
2nd - 9am EST - 5pm EST
A supportive team
Competitive Salary in USD
Remote mode of work
10+ business days of paid time off
English courses
Equipment provided
Requirements
Proven experience in a customer-facing role, preferably phone-based support
Ability to answer and manage high volumes of calls with professionalism and urgency
Excellent verbal communication and active listening skills
Ability to multitask—document calls, search systems, and resolve issues in real time
Strong problem-solving mindset and the ability to work independently
Detail-oriented with a focus on accurate documentation and escalation when needed
Comfortable using basic CRM or support ticketing tools (training provided)
Reliable internet connection and quiet workspace (for remote roles)
Spanish-speaking is a plus, but not required
