Job description
The Contract - Project Operations Specialist is a key member of the Solution Delivery PMO team. This role is responsible for overseeing the provisioning process for incoming cases, ensuring requests are suitable for provisioning, and creating intake records. The individual will be responsible for client communication.
The individual will monitor projects in sequenced and disengaged queues, taking action to resolve issues. The Project Operations Specialist will serve as a backup for the project intake process, working closely with external customers and internal teams to prepare for implementation projects whose scope is centered on the automation of supply chain processes for the healthcare industry.
This position requires strong organizational, communication, and problem-solving skills to manage multiple tasks efficiently and ensure successful project delivery and client satisfaction.
This is a remote-based contract position, with an expected duration of 6 months.
Principal Duties and Responsibilities:
Oversee the provisioning queue for incoming cases, reviewing requests to confirm their suitability for provisioning.
Ensure the timely and accurate creation of intake records.
Communicate with external clients, ensuring clear and accurate communication.
Create and manage time tracking tasks within TaskRay projects to ensure efficient allocation and tracking of resources.
Confirm that all necessary documentation is uploaded upon the completion of provisioning processes.
Update tasks and post proof when revenue has been recognized during provisioning.
Monitor and take necessary actions to resolve issues in projects categorized as ‘Sequenced’ and ‘Disengaged.’
Serve as a backup for the project intake process to ensure continuity and efficiency.
Escalate scope or coordination issues that cannot be resolved or that may impact client satisfaction.
Conduct general reporting activities and set up specific project activities as needed.
Perform other duties as assigned to support project and organizational goals.
Understand objectives to work independently and deliver timely results.
Required Qualifications:
Bachelor’s degree in related discipline, or equivalent relevant work experience.
1+ years’ Project Management experience.
Knowledge and experience with CRMs (Salesforce, is our primary system).
Excellent verbal and written communication skills to effectively interact with clients and internal stakeholders.
Detail-oriented, with strong organizational skills to manage queues, documentation and other tasks efficiently.
Effective time management skills to prioritize tasks and meet deadlines.
Able to think critically, identify issues and take appropriate action to resolve.
Excellent interpersonal skills including patience, flexibility, consideration, discretion, tact, confidence, and effectiveness in dealing with people.
Preferred Qualifications:
Possesses the requisite integration and implementation knowledge to ask the right questions at any phase of the project intake process in order to anticipate and mitigate technical or resource challenges.
Capacity to adapt to changing priorities and work in a dynamic environment.
Interest in standardization and process improvement
Experience with Microsoft Office Suite
Experience with Salesforce and TaskRay
Estimated hourly compensation $27.00 - $34.00
GHX: It’s the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.
GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
