Job description
Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities.
By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.
We are currently hiring for a Provider Relations Associate to be in charge of interacting with our secondary care providers (Dental, Eye Clinics, Diagnostics, Gym etc.) and Wellness centers educating them on our processes, resolving escalations, and contributes to negotiating appropriate tariffs with our providers.
Responsibilities
Identify and outreach to high quality medical, dental, optical care providers, gyms, spas, and pharmacies to join or network across various neighborhoods based on requests from our insurance plan enrollees and other key stakeholders.
Provide accurate, thorough, and compelling information about Reliance Health to persuade providers to join the network and address concerns
Effectively and efficiently sign up highly requested providers to the network
Negotiate competitive tariffs with prospective healthcare providers
Onboard providers at record time to our processes for enrollee verification, claims processes to meet the quality standards.
Ensure adequate and complete documentation of all provider agreements, SLAs, and MOUs.
Maintain strong relationships with existing healthcare providers through regular communication and support.
Proactively address provider concerns and issues, escalating to relevant teams as needed.
Develop and conduct educational forums to inform providers about new regulations and company policies.
Provide ongoing support and training to enhance provider performance and satisfaction.
Engage with providers with low ratings to identify and address underlying issues.
Minimum of 2 years’ experience in a similar or related role, with a proven track record of success in delivering results.
A degree in a health-related field (e.g., Public Health, Nursing, Health Administration, etc.) is highly desirable and will be considered an added advantage.
Bilingual proficiency in French and English is required, with English serving as the primary language of global business communication.
Previous experience in the healthcare industry is essential. Candidates must demonstrate a strong understanding of healthcare operations, regulations, and industry standards.
Basic proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook) is required. Familiarity with data entry, reporting, and presentation tools will be an advantage.
Good negotiation and relationship management skills, with the ability to build and sustain strong working relationships with internal and external stakeholders.
Good verbal and written communication skills, with the ability to share ideas clearly and work well with people from different backgrounds.
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:
- Remote-First Environment
Work from anywhere while staying connected to a vibrant, collaborative team.
- Competitive Salary and Benefits We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
- Premium Health Insurance
Comprehensive health coverage for you and your family, because your well-being comes first.
- Unlimited Leave
Take the time you need when you need it—no limits, no questions.
- Meaningful Impact
Play a key role in transforming customer experiences and shaping healthcare innovation.
- Collaborative Work Culture
Join a supportive, inclusive, and team-focused environment that celebrates diversity.
- Growth Opportunities
Access tools, mentorship, and resources to elevate your skills and career.
- Learning & Development Allowance
We provide an allowance to support your ongoing professional growth and skill enhancement.
This is more than a job—it’s a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.
