Job description
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity. Awarded as a “best place to work” company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Location: Vadodara, Gujarat, India
Who We Are:
Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry.
Headquartered in Los Angeles, the company has employees around the globe. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2022!)
With Convoso, the future is bright as we continue to evolve our technology.
The company’s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases.
Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community.
The Job:
At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.
We are looking for a QA Manager. As our QA Manager, you’ll be responsible for overseeing the full scope of software quality efforts across the organization. You’ll lead a diverse team of QA professionals, manage testing initiatives across multiple projects, define and track KPIs, and work closely with engineering, product, and leadership to ensure that quality remains a cornerstone of our software delivery lifecycle. You’ll also be hands-on with tools like Cypress, Postman and Jenkins frameworks when needed, driving strategic improvements across our CI/CD pipelines and automation architecture.
What You’ll Be Doing:
Leadership & Team Management
- Lead, mentor, and grow a cross-functional QA team including manual testers, SDETs, and offshore QA resources.
- Establish team priorities, assign tasks and ensure deadlines are met while maintaining high-quality standards
- Manage resources and timelines for multiple concurrent projects, ensuring efficient test execution
- Set clear goals, career paths, and performance benchmarks for the team.
- Foster a culture of ownership, accountability, continuous improvement, and innovation.
Strategic Quality Initiatives
- Own QA strategy and processes across all product lines, ensuring scalability, effectiveness, and alignment with company goals.
- Define and track quality KPIs, test coverage metrics, and defect trends to drive transparency and improvement.
- Collaborate with engineering and product stakeholders to plan test strategies, test data management, and acceptance criteria.
Automation & CI/CD
- Ensure consistent automation coverage across all product components, prioritizing high-value user flows and critical paths.
- Oversee design and implementation of reliable automated test scenarios and regression suites for UI and AP.
- Drive the adoption and scaling of automated testing frameworks (we use Cypress.IO), integrated with CI/CD tools like Jenkins.
- Ensure test suites are fast, reliable, maintainable, and provide actionable feedback to the development, DevOps and QA teams.
Process & Best Practices
- Establish, document, and enforce QA best practices, tools, and standards across the team.
- Conduct regular audits and retrospectives to identify process improvements and reduce risk.
- Coordinate performance testing efforts and system monitoring in coordination with DevOps teams.
Project & Stakeholder Management
- Act as the quality owner across agile squads, contributing to sprint planning, grooming, and retrospectives.
- Provide regular reporting and quality dashboards to engineering leadership and other stakeholders.
- Balance resource allocation and prioritize QA efforts across multiple projects and deadlines.
Who You Are:
- 8+ years in Software Testing and Quality Assurance
- 3+ years in a QA management role
- Demonstrated experience managing large, distributed QA teams (manual + automation)
- Hands-on experience writing JavaScript (preferred) and creating functional automation scripts using tools like Cypress.IO (preferred), Playwright, Webdriver.IO, Test Cafe, etc.
- Strong expertise in API testing and test automation, especially using Postman or similar tools
- Expert-level experience in test planning, case design, regression coverage, and performance test strategy
- Solid understanding of QA methodologies, test lifecycle, and Agile software development
- Experience with CI/CD integration, preferably using Jenkins
- Excellent verbal and written communication skills.
Work Perks Worth The Hype:
- 100% covered premiums for employees + dependents (spouse + upto four children)
- PTO, Paid Sick Time, Holidays
- Your birthday off
- Monthly credits toward food & beverage
- Employee referral bonus
- And a team of highly experienced and kind colleagues!
HQ Office:
- Casual office environment & dress
- Fully stocked kitchen (Dietary restriction-friendly)
- Flexibility of Shift
