Job description
ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector, who is urgently seeking a Quality Assurance Analyst.
We are seeking a highly professional individual with exceptional English communication skills, who demonstrates dedication and a strong work ethic. The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset.
PLEASE NOTE:
· Working Hours: This role requires you to work USA hours Mon - Fri from 9am to 6pm EST (16h00pm to 01h00am South African time. These working hours are subject to change depending on daylight savings)
· Work Environment: This is a remote role for South African Citizens only.
· Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
· Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
- At least 1 year Quality Analyst experience
- Healthcare process background
- Excellent verbal and written communication skills
- Excellent attention to detail
- Able to learn process and audit tasks/calls for multiple functions
- Able to identify quality trends and performance opportunities and articulate findings
- Should be familiar with auditing US team members
- Comfortable giving feedback to the US team members
If you are not contacted within 14 working days, please consider your application unsuccessful.
