Summary
Join Northspyre's incredible journey of transforming the way modern real estate teams manage complex projects. As a Customer Success team member, you'll drive growth, renewals, and value with clients by analyzing customer data to determine targeted outreach and prevent churn.
Requirements
- Knowledge of real estate development and real estate project management
- Ability to work in a fast-paced, remote team environment with a cadence of delivering monthly results
- High energy and positive attitude. Activity and results driven
- Ability to create structure in ambiguous situations and design effective processes
- Persuasive speaking skills and persistent with follow-up
- Experience with Excel, PowerPoint or other web-based presentation technology
- 2+ years of experience delivering real estate projects
- Bachelor’s degree in Real Estate, Business Administration, or related design and construction fields
Responsibilities
- Be the expert - use your industry and product knowledge to position solutions and ensure customer success
- Manage our customers - driving adoption and outcomes leading to renewals, expansion, and advocacy across your book of business
- Review user analytics to understand which customers are getting value and which customers are under-utilizing key features that could help bring them more value
- Implement strategies and work directly with customers to help them maximize the value they are getting from Northspyre
- Serve as a liaison between clients and our product/technical team -- 1) to resolve any issues and advocate for customers and 2) to provide feedback on new and existing features
- Help manage and respond to customer support tickets while determining a strategy to improve our processes
- Ensure a seamless onboarding experience for new customers by overseeing implementation
- Travel as needed to visit client offices in-person. Some travel may be involved but likely no more than 1-2 days every 2-3 months (post pandemic)
Preferred Qualifications
- Ability to reconcile real estate project cost reports
- Basic understanding of programming or coding ability -- while you will not be expected to write code, sometimes this is useful in helping to synthesize customer product feedback and relate customer report technical issues to the engineering team
Benefits
- In addition to a competitive salary, we are offering a meaningful stock option package
- Comprehensive Medical, Dental, and Vision. Multiple plan options, including a plan option for 100% employer-paid premium for individual coverage for full-time employees
- 401k Match to help you save for your future (Fully vested after 6 mo eligibility period)
- Unlimited Vacation, Paid Sick Leave, and major US Holidays
- Awesome company swag!
- Free access to Health Advocate
- Remote-first work environment -we have an office in NYC, but our teammates are all over the United States and around the world
- You will be part of a small, professional fast-moving team with minimal supervision
- Annual team gatherings
