Job description
Mira Search, a leading HR agency in Dubai, is hiring a Regional Manager CS for our partners—a company driving the development and expansion of entertainment products through cutting-edge technologies and innovative solutions.
Responsibilities:
Lead and manage customer service teams across chat and telephony.
Develop and enforce service standards and scripts.
Oversee telemarketing campaigns to boost engagement and sales.
Monitor KPIs and report performance insights to senior management.
Analyze customer feedback to enhance service quality.
Collaborate with marketing and sales teams for seamless customer experience.
Train and develop team members for continuous improvement.
Higher education (preferably in management, marketing, or communications).
Minimum of 3 years of experience in a contact center, with at least 1 year in a leadership role.
Strong knowledge of contact center technologies and tools.
Proven experience in managing customer service teams across multiple channels (chat and telephony).
Excellent communication skills and ability to lead and motivate a team.
Analytical mindset with the ability to make data-driven decisions.
Proficiency in Russian and English languages.
Will Be a Plus:
Experience in telemarketing and sales processes.
Familiarity with global contact center operations and management.
Knowledge of customer relationship management (CRM) systems.
Previous experience in a fast-paced, international work environment.
Competitive salary.
Career opportunities.
Top team – Work with industry professionals.
Global exposure – Engage with international markets.
Full remote job.
