Job description
Description
An outstanding opportunity to join a leading Finance and Management Information System (MIS) provider for schools and MATs.
We are looking for individuals with experience using School and/or MAT Finance systems - for example, school bursars, business managers, or finance managers seeking a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves.
The position will focus on customer support for school finance systems and progress to more proactive, ‘expert’ support over time. There are clear routes for career progression and development - our software support agents have gone on to work in training/consultation, software implementation / technical project management, and management positions within the company. We offer flexible working arrangements and comprehensive and ongoing training to all staff joining us.
Responsible to
This role reports to the Helpdesk Manager.
Duties/areas of responsibility
The position will involve the following areas of responsibility:
- Manage a variety of requests from customers - these range from queries to more complex incidents, reported via telephone calls, emails, or online.
- Maintain a high degree of product expertise as the product evolves.
- Use your product expertise to investigate technical issues and escalate to higher support tiers if needed.
- Remain the “owner” of each issue or request raised, maintaining strong lines of communication with the customer to ensure they’re kept up to date.
- Generally, provide exceptional customer service to your customers, ensuring that they feel happy and satisfied and get the most from the product.
Requirements
Skill and Experience Requirements
- Experience with existing school finance software and key processes, such as a school bursar, business manager, or finance manager.
- Strong organisation skills
- Good diagnostic / problem-solving skills
- Excellent communication skills – both written and verbal
- Professional working attitude
- Good time management and priority handling
- Ability to work in a customer-facing environment
‘Bromcom is an Equal opportunities Employer’
