Job description
About this Role
The CRM Record is the most viewed page across the entire HubSpot platform—serving as the single, unified source of truth for customer info with over 16 million daily users. As Senior Product Designer II for the Records team, you’ll lead the next evolution of how users understand, access, and act on critical customer context everywhere in HubSpot.
You’ll be the driving force behind a full redesign and modernization of our CRM Record’s visual and information architecture, collaborating across product teams to ensure powerful consistency and usability at massive scale. This is a highly visible, platform-defining opportunity.
This role demands senior-level product thinking, systems design, visual acumen, and bold innovation—setting the standard for information access and usability at the core of our platform.
In this Role, You’ll Get To
Own and drive the full redesign of CRM Record: Lead strategy, vision, and execution on our highest traffic UI, consolidating all customer context and activities into a single, clear, and engaging surface.
Define the 360° Customer Profile experience: Architect the unified interface that brings together every detail, interaction, and relationship for each customer.
Elevate system and platform design: Partner with fellow platform teams to standardize design, ensuring modularity, extensibility, and platform cohesiveness.
Collaborate and align at scale: Synthesize feedback and build consensus among multiple senior stakeholders—even as you bring fresh vision to a product space with significant existing context.
Innovate beyond the incremental: Champion disruptive thinking with a focus on transformative leaps (including context-driven personalization, AI-powered context, and visual clarity)—not just small tweaks.
Set visual and information architecture standards: Shape how users perceive and process information, with meticulous attention to hierarchy, aesthetics, and an unwavering eye for detail.
Navigate complexity with autonomy: Take the lead on strategic decisions in an environment with many strong opinions and legacy involvement, partnering thoughtfully with long-time contributors as you drive things forward.
We’re Looking for People Who
Have exceptional visual acuity and a portfolio of crafting experiences with flawless information architecture and hierarchy.
Demonstrate mastery of systems design for platform environments—comfortable building modular solutions and customizations for complex, enterprise-wide experiences.
Excel at information architecture and visual organization—displaying and sequencing data to maximize clarity, relevance, and delight.
Bring senior-level autonomy and influence—confident negotiating, synthesizing, and setting direction among diverse (and sometimes strongly held) perspectives.
Are adept collaborators, ready to partner with cross-functional teams (product + engineering) in a dynamic, visible space.
Have a track record of shipping high-impact, beloved, and disruptive redesigns of critical surfaces at large-scale companies.
Innovate with purpose and boldness—ready to go far beyond incremental change and comfortable leveraging emerging tech (like AI and automation) in their vision.
Prioritize skills, vision, and impact over specific industry backgrounds.
Are ready to “blow things up,” unafraid to challenge the status quo for the sake of a better, unified product experience.
Why Join HubSpot?
Work at massive scale and impact: Redefine daily work for 16+ million users, from solo entrepreneurs to global enterprise teams.
Grow in a high-trust, high-autonomy design org: Be surrounded by innovators who support risk-taking, learning, and big ideas.
Drive the benchmark for CRM experiences: Set the standard for clarity, usability, innovation, and customer understanding at an industry-leading SaaS company.
Join a bold, collaborative, and principled team: Bring your whole self, elevate others, and help us blow past what anyone thought the “Record” could be.
Ready to not just evolve, but revolutionize the CRM Record—apply now and build the next generation with HubSpot!
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
Annual Cash Compensation Range:
$161,500—$258,400 USD
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot’s Career Diversity page here.
India Applicants: link to HubSpot India’s equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
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