Job description
Everbridge: a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions, is actively seeking a Renewal Specialist to join our team based in Hungary. This is a remote / home-based position that can be based anywhere in Hungary.
Please note that the working hours for this position will align with US working hours, spanning from 15:00 to 23:30 (CET) Monday to Friday.
As a Renewal Specialist, you will collaborate closely with Account Managers to support renewals for our US-based customers. You will take full ownership of the renewal process, ensuring a seamless experience for our customers and achieving timely, successful renewals. Highly organized and efficient, you will play a crucial role in enhancing the Account Management team’s capacity, contributing to our goal of a 95% customer retention rate.
What you’ll do:
- Forecast, prepare, and deliver renewal quotes to customers and sometimes assist with more complicated growth quotes
- Manage timelines and deliverables to ensure on time renewals
- Work cross functionally with internal teams such as Marketing & Implementation to help develop nurture campaigns, webinars, account health checks and customer success
- Assist in the creation and execution of nurture campaigns within Totango
- Interact directly with customers regarding renewals and account health
- Assist Account Managers with the creation of account reviews
- Review and understand contract terms and conditions, work with finance and legal teams to ensure contracts are compliant and assist managing contractual documentation
- Develop and analyse reports showing renewal rates and account usage within Salesforce.com and Gainsight
- Manage customer inquiries and escalations that relate to renewals as well as internal inquiries from our Support, Accounting and Account Management teams
- Utilize Salesforce.com for sales opportunity distribution, tracking and forecasting while maintaining accurate and detailed notes for all renewal progression
- Help refine renewal process to increase efficiencies and ensure timely renewals
- Work with Account Managers to confirm and maintain accurate and up to date customer information and data in Salesforce
- Assist with various projects provided by management
What you’ll bring
- Bachelor’s degree in Business, Finance, Marketing, or a related field, or equivalent experience.
- Minimum of 2 years in Sales Operations, Sales Support, Account Management, Customer Service, or a related area.
- Skilled in leading discussions with clients and internal teams to identify, clarify, and capture complex requirements, and develop effective solutions.
- Proven track record of increasing revenues within existing accounts is a plus.
- Ability to collaborate with multiple stakeholders.
- Good attention to detail with proven organizational and administrative skills.
- Good understanding of the sales process and timing, with the ability to close renewal sales over the phone.
- Proficient in the latest versions of Microsoft Office products.
- Excellent verbal and written communication skills.
- Experience with Salesforce.com is a plus.
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Why Everbridge:
We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:
·Comprehensive healthcare coverage to ensure your well-being.
·Life & Total Permanent Disability Insurance to protect you and your loved ones.
·Cafeteria plan
We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.
