Resource Manager

Job description

Location: This is a 100% remote role open to candidates living on the East Coast of the AMER region or the West Coast of the EMEA region and willing to work across both main time zones.

About the job

Testlio’s fully managed crowdsourced testing platform integrates expert, on-demand testers directly into your release process. Ship faster and more confidently with global coverage across 600,000+ devices, 800+ payment methods, 150+ countries, and 100+ languages. To learn more, visit www.testlio.com.

We are hiring a Resource Manager to join our Business Operations team and directly support our Delivery team. In this role, you will be responsible for capacity management and assigning Delivery team members to customer-facing engagements, considering the needed skillset, availability, and project scope.

Why will you love this job?

• You’ll be joining a collaborative, performance-driven team looking to have an impact on company growth.
• You love building programs and taking accountability for driving successful initiatives that have a direct impact on the business.
• You thrive on learning and experimenting to solve complex problems.

Why will you love being a part of Testlio?

• Great Culture: Testlio is a female-founded company, and half our team identifies as women. We’re proud of our inclusive, purpose-driven culture where people genuinely enjoy collaborating. As part of our team (we call ourselves TestLions), you’ll help create exceptional digital experiences for our customers while also contributing to our freelance network and social impact initiatives like Ignite.
• Remote Work: Our culture is built around remote work. We’ve created systems to allow us to successfully work together asynchronously as a fully remote and globally distributed team. Testlio provides the tools and guidance for everyone to succeed in their careers in a fully remote setting. Our working style encourages everyone to make decisions, communicate effectively, and work at a sustainable pace.
• Investment in You: Your growth and well-being matter to us. You’ll have flexible paid time off—including national holidays, personal days, and sick days—plus stock options so you can grow with Testlio. We also provide a $300 annual learning stipend to support your personal and professional development.
• Winning Business: Testlio is growing, profitable, and cash-strong. We are leading our industry with exceptional clients who provide us with a high NPS score and a 4.7 rating on G2. Our business model is global, enterprise, and subscription-based. Several of our largest clients have been with us for 7+ years, and many spend $500K+/year with Testlio.

What would your day look like?

• Analyze capacity and resource allocation to maintain a forward-looking view of demand that ensures effective and efficient delivery of engagements.
• Build and maintain a resource skillset matrix of Delivery personnel, tracking their expertise in various technologies and engagement types, matching the right people (skills, availability, cost) to the right projects at the right time.
• Manage and analyze key metrics such as billable total utilization, high-demand skills, time to staff, etc., to ensure profitability without overloading employees.
• Continuously review, refine, and implement best practice methods, tools, and procedures to optimize resource management across the organization.
• Formulate trusted relationships with the Delivery & Freelance Community team across the AMER, EMEA, and APAC regions and serve as a trusted advisor to Delivery leadership.

What do you need to succeed?

Technical Skills

• Proven experience (5+ years) as a resource manager in a fast-paced and growing Professional Services organization in a SaaS or software delivery company.
• Deep familiarity with all aspects of Professional Services operations, from deal closure through project delivery, billing, and project completion.
• Experience working with and staffing temporary contractors in Professional Services engagements.
• Proven experience working with global teams across multiple cultures, time zones, departments, and functions.
• Demonstrate strong problem-solving skills, a process-driven mindset, and resourcefulness.
• RMCP (Resource Manager Certified Professional) certification preferred.

Human Skills

• Strong leadership skills and the ability to inspire and motivate cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.

What is the application process?

We do our best to bring on individuals who will be excited about their role and have the potential for a great future with Testlio. Since we are 100% distributed, we’d like you to meet with multiple people from our organization to give you an idea of who you would be working with, your role expectations, etc. Our interview process can take about 3 to 4 weeks to complete.

• Application
• Recruiter interview
• TestGorilla assessment
• ~3 Team and Stakeholder interviews
• Reference checks
• Offer

Diversity and Inclusion

Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded, and 46% of our team members identify as women. For more information, see the DEI section of our website.

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