Job description
šĀ AboutĀ Owner.com
Owner is the all-in-one platform that restaurants use to succeed online.
Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.
You can think of it as Shopify meets HubSpot, but specifically for restaurants.
Learn more about the problems we are solving for our customersĀ here.
šĀ Our vision
Weāre starting by helping independent restaurants succeed online.
But itās not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
So, once we nail the solution for restaurantsĀ āĀ weāll scale it into every other local business type.
In the future we envision, weāll build the technology that tens of millions of local business owners need to succeed in the digital age.
āĀ Our team
Weāve got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, Procore, and ServiceTitan.
Weāre scaling even faster in 2025 to keep pace with our customer growth.
šĀ Our traction
In just over 3 years we’ve generatedĀ tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders.
More importantly, weāve helped thousands of restaurant owners save their businesses - and notĀ only survive, but thrive.
šĀ Where we work
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our employees are distributed throughout the globe. Please review the job description and discuss with your recruiter for more details on role location.
š Why weāre looking for you
Weāre looking for a passionate, creative, and meticulous Revenue Enablement Professional to help accelerate the trajectory of our revenue, activations, and retentions by ensuring each customer facing team member is equipped with the knowledge, information, and skills needed to express and enact the transformative value of Owner to our customers through being obsessively passionate about designing and delivering world class science based curriculum and learning experiences. In this role youāll work directly with our Enablement, Revenue Leadership, and Customer Success & Support Leadership Teams to help create and deliver World Class quality knowledge content, systems and experiences.
š„ The impact you will have
- Drive and elevate the end-to-end knowledge content & systems, aligning it to a unified proficiency matrix that spans Sales, Success, Support, and Launch.
- Apply technical writing, and user experience best practices to every assetāfrom simple help centre articles, to full customer and internal training documentationāensuring clarity, retention, and engagement.
- Optimize knowledge systems in our Customer facing help centre in SFDC, and our internal knowledge base, Guru that drive user experience, search-ability, self serve resolution, and more
- Partner with Embedded Enablement Specialists and leaders to translate tribal knowledge into repeatable, templated documentation in Guru and SFDC.
- Train and maintain our AI driven automated knowledge integration
- Oversee and execute monthly and quarterly knowledge content audits and updates
ā What weāre looking for
- 2+ Years experience managing knowledge content and help centre information
- Expertise in technical writing in English
- Experience working with an external help centre hosted in Salesforce
- Innovation minded, and remarkably flexible
- Relentlessly detail oriented and organized
š Pay and benefits
- The estimated base salary range for this role is $30-32k USD (Mexico conversion)
- Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!
