Job description
Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.
At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the “Great Place to Work” certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada’s top workplaces in various categories, including Technology, Today’s Youth and Women, and Mental Health and Inclusion.
The Revenue Operations Analyst will report into the Manager of Revenue Operations and will drive revenue velocity by ensuring data integrity in sales and marketing systems, working with the revenue generating teams on quoting and deal management, and by driving forward a variety of improvements in systems and processes. This role is critical to BlueCat’s success. Administering our systems and processes from end-to-end will allow our Revenue generating teams to move quickly and improve revenue velocity. Doing so will require working closely with various areas of the business including, but not limited to, Sales, Marketing, Product, Customer Success, Learning and Enablement, and Professional Services.
Responsibilities:
• Prioritize and respond to incoming support requests from the revenue teams
• Ensure data integrity in Salesforce through active monitoring and regular communication with the sales team, including sales leadership
• Implement best practices with regards to data integrity, including performance database de-duping and cleanup procedures in addition to enforcing standards and procedures to ensure data quality
• Continuously work to improve usability of our Salesforce instance (including integrated modules like CPQ) and other tools (Captivate IQ, Export Compliance, Quip etc)
• Participate in cross-functional projects throughout the organizations
• Create and deliver enablement materials and programs for the revenue teams in conjunction with the Bluecat Learning team
• Provide day-to-day SFDC support to the global sales team, including demonstrating sales processes and answering SFDC related questions
Here’s what will put you at the top of the list:
• Customer centered, good judgement and results oriented
• Exceptionally strong communication skills; verbal and written
• Love the details, and respect the importance for quality and data integrity but have the ability to take a step back and drive action from a complex analysis
• Fast learner who can pick up complex processes in a snap
• Proactive, you can take initiative and make things happen
• Experience with Salesforce.com
Skills and Experiences Required:
• Excellent organizational, communication and listening skills
• Proven ability to self-manage projects and follow through to completion
• Proven ability to be successful in a complex, fast-paced environment
If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.
In addition, we offer a range of appealing perks, including:
A Professional Development Budget
Dedicated Wellness Days and Wellness Week
A Lifestyle Spending Account
An Employee Recognition Program
Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!
BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
