Job description
Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.
At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the “Great Place to Work” certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada’s top workplaces in various categories, including Technology, Today’s Youth and Women, and Mental Health and Inclusion.
Key Responsibilities:
Business Partnering - Sales & Marketing:
• Sales Performance Analysis: Provide financial support and analysis for the Sales organization. Monitor sales performance, including new bookings, renewals, and upsells. Analyze key SaaS metrics such as customer acquisition cost (CAC), customer lifetime value (LTV), and churn.
• Revenue Forecasting & Reporting: Develop revenue forecasts in collaboration with the Sales and Marketing teams. Track and report on sales pipeline, bookings, and revenue by product, region, and customer segment.
• Sales Incentive Plan Analysis: Assist in the design, implementation, and analysis of sales compensation plans, ensuring they drive desired behaviors and align with financial goals. Monitor actual sales performance against incentive targets.
• Marketing Spend Analysis: Work with the Marketing team to analyze the ROI of marketing campaigns, events, and lead generation efforts. Track marketing spend against budget and provide insights on optimizing customer acquisition costs and increasing marketing efficiency.
• Pricing Strategy & Analysis: Support the Sales and Marketing teams in evaluating and refining pricing strategies. Perform financial modeling to assess the impact of pricing changes on revenue and profitability.
Business Partnering - Professional Services:
• Services Revenue Forecasting & Analysis: Provide financial oversight for the Professional Services team. Develop forecasts and track performance for services revenue, utilization rates, project margins, and profitability.
• Project Profitability Analysis: Monitor and analyze the profitability of key professional services projects. Evaluate resource allocation, project costs, and time-to-completion to optimize financial performance.
• Cost Management & Efficiency: Work closely with the Professional Services team to analyze labor and project delivery costs. Identify opportunities to improve efficiency, optimize resource utilization, and increase margins on service delivery.
• Revenue Recognition: Ensure proper revenue recognition for professional services in accordance with SaaS-specific accounting standards. Work with the accounting team to ensure compliance with GAAP/IFRS for services-related revenue streams.
Business Partnering - Customer Success:
• Customer Retention & Churn Analysis: Provide insights into customer retention, churn rates, and upsell/cross-sell opportunities. Analyze customer lifetime value (LTV) and customer success metrics to support the Customer Success team’s efforts in driving renewal rates and reducing churn.
• Renewal Forecasting: Partner with Customer Success to forecast customer renewals and subscription upgrades. Track and analyze renewal rates by customer segment, region, and product line.
• Customer Success Cost Analysis: Monitor the cost of customer support and success activities, ensuring alignment with customer retention goals. Analyze the efficiency and effectiveness of Customer Success efforts to optimize customer lifetime value.
• Customer Health Metrics: Develop and track customer health scorecards to identify at-risk customers and those with high upsell potential. Provide financial insights to help prioritize customer retention strategies.
Commercial Finance Support:
• Budgeting & Forecasting: Lead and participate in the budgeting and forecasting process for Sales, Marketing, Professional Services, and Customer Success. Ensure alignment with overall corporate financial goals and provide variance analysis to explain deviations from budget.
• Ad Hoc Financial Modeling: Provide ad hoc financial analysis and modeling to support special projects, new product launches, or strategic initiatives within the commercial functions. Present actionable insights to senior leadership.
• KPI Reporting & Dashboarding: Develop and maintain dashboards and key performance indicators (KPIs) for Sales, Marketing, Professional Services, and Customer Success. Provide regular reports to track performance against key SaaS metrics and identify areas for improvement.
Cross-Functional Collaboration:
• Align with FP&A and Accounting: Work closely with the broader finance team, including FP&A and Accounting, to ensure consistency in financial reporting, revenue recognition, and forecasting.
• Support Sales & Revenue Operations: Collaborate with Commercial Operations to streamline reporting, improve sales efficiency, and implement systems that enhance the visibility of key sales metrics.
• Systems & Tools: Utilize financial planning and analysis tools (e.g., Pigment, Tableau) and CRM systems (e.g., Salesforce) to improve financial visibility and accuracy of forecasts.
Qualifications:
• Bachelor’s degree in Finance, Accounting, Economics, or a related field.
• At least 5 years of experience in corporate finance, FP&A, or business partnering. SaaS industry experience preferred.
• Strong understanding of SaaS metrics such as ARR, MRR, churn, CAC, LTV, and customer retention.
• Experience working closely with Sales, Marketing, or Customer Success functions, ideally in a SaaS or subscription-based business.
• Proficiency in financial modeling, data analysis, and forecasting. Advanced Excel skills are essential.
• Familiarity with financial reporting and planning tools (e.g., Pigment, Tableau- familiarity with other tools such as Adaptive Insights or Hyperion is also a plus) and CRM platforms (e.g., Salesforce).
• Strong communication and interpersonal skills, with the ability to present financial insights to non-financial stakeholders.
• Analytical mindset with attention to detail and the ability to work in a fast-paced environment.
• Motivation and desire to manage and own mentorship of junior analysts- act as a strong company steward of culture
Key Metrics for Success:
• Accuracy of revenue forecasts and alignment with Sales and Marketing goals.
• Improvement in key SaaS metrics, including churn, LTV, CAC, and customer retention.
• Effective cost management and profitability analysis for Professional Services and Customer Success teams.
• Ability to provide actionable insights that lead to increased sales performance, optimized marketing spend, and improved customer retention rates.
If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.
In addition, we offer a range of appealing perks, including:
A Professional Development Budget
Dedicated Wellness Days and Wellness Week
A Lifestyle Spending Account
An Employee Recognition Program
Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!
BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
