Job description
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow
About the Role (your why)
Be the execution powerhouse for Revenue Operations, driving tactical delivery across every key workstream—reporting uplift, pricing, customer success transformation, GTM initiatives, onboarding, and forecasting. Datacom SaaS is undergoing major transformation: you’ll play a pivotal role in bringing Sales, Customer Success, Marketing, Product, Professional Services, and Finance along for the journey—aligning teams, surfacing blockers, and ensuring change lands everywhere it matters.
Over the past two decades, Datacom has made significant investments in the development and expansion of SaaS products, catering to customer and community engagement, employee management, and operational oversight through our Datascape ERP solution; a modern, cloud-based ERP software suite designed specifically for the unique needs of local government in Australia and New Zealand as well as notable brands that include Datapay and Smartly in the Enterprise and SME payroll and HR spaces respectively. Datacom is more than a Managed Services provider. We’re a leading SaaS Product House, innovating alongside International players.
What you’ll bring
A strong background in Revenue Operations, Sales Operations, Business Intelligence, or process improvement ( must include SaaS sales operations)
Experience in local government ERP (Enterprise Resource Planning) and payroll systems strongly preferred but not mandatory
Proven Agile/PRINCE2/PMP project management in multi-team delivery
Hands-on Salesforce admin/reporting; monday.com, Jira, Confluence exposure
Experience with pricing/margin modelling, discount guardrails, and deal desk
Data-literate (Power BI/Tableau); strong written and verbal storytelling
Highly organised, relentless executor, thrives in ambiguity
What you’ll do
Agile Project & Delivery Management
- Build and own the integrated plan spanning CRM (Customer Relationship Management), BI (Business Intelligence), GTM, pricing, and AI (Artificial Intelligence) pilots
- Run agile sprint ceremonies; maintain RAID (Risks, Actions, Issues, Decisions) boards and KPIs; prepare SteerCo (Steering Committee) packs
Business Analysis, Pricing & Deal Assessment
- Lead deal desk and pricing review sessions; analyse margins and recommend actions (e.g., CPQ (Configure-Price-Quote) rules, services calculator tweaks).
- Map and document current/future-state processes with BPMN (Business Process Model and Notation); quantify impact (time, risk).
- Translate pipeline, churn risk, and discounting trends into decision-ready insights.
Process, Service-Design & Systems Thinking
- Apply Lean/Six Sigma to streamline lead-to-cash, onboarding, and renewal.
- Build service blueprints connecting Product, Sales, Marketing, CS (Customer Success), and Professional Services
Technology & Innovation Scouting
- Monitor RevOps tooling (Salesforce Revenue Cloud, AI agents, EDW (Enterprise Data Warehouse) connectors).
- Run PoCs (Proofs of Concept), define acceptance criteria, and transition to platform teams
Collaboration & Change Enablement
- Co-facilitate enablement clinics; provide data stories and process hygiene coaching.
- Build a champions network; drive RACI (Responsible, Accountable, Consulted, Informed) clarity.
- Craft clear comms for execs and frontline; always anchor change in business value
Why Join Us Here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
