Job description
Sales Development Associate I Viator
About Viator
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it’s never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.
Location: UK (Ideally near Oxford or London)
Contract: 6-month fixed-term
Compensation: Base salary plus quarterly sales incentive plan
Bokun, a Tripadvisor Inc. company, is seeking a motivated and enthusiastic Sales Development Associate to join our dynamic Software Product Sales team. This role is an excellent opportunity to begin a career in software sales and will initially be a 6-month fixed-term contract.
We are a fast-growing reservation system for the tours and activities industry. We combine the energy and pace of a startup with the stability and backing of Tripadvisor, a global leader in travel.
As a Sales Development Associate, you will be at the forefront of our sales process, responsible for generating high-quality leads for our Product Sales Executives. Your primary focus will be on identifying and qualifying potential customers through high-volume telephone outreach, sparking initial interest in our Experiences SaaS platform. All activities and lead progression will be managed within Salesforce.
The ideal candidate will be a confident communicator with a passion for engaging with people and a drive to achieve targets. You may have an interest in or some experience in roles such as Lead Generation Specialist, Business Development Representative, or Sales Coordinator.
What You’ll Do:
Conduct a high volume of outbound telephone calls to prospective customers using pre-populated lists.
Clearly and concisely articulate the value of the Bókun platform during your calls.
Understand the initial needs of potential customers to determine if they are a good fit for our product.
Generate and qualify new leads, scheduling product demonstrations and consultations for the Product Sales Executives.
Manage all sales activities, from call outcomes to lead status, within our Salesforce CRM to ensure accurate tracking and reporting.
Work collaboratively with the sales team to ensure a smooth handover of qualified leads.
Meet and exceed monthly and quarterly targets for lead generation and other related KPIs.
What You’ll Bring to the Team:
Previous experience in a customer-facing role, such as customer service, hospitality, or telesales, is advantageous.
A strong interest in starting a career in technology or software sales.
Excellent verbal and written communication skills, with the ability to build rapport quickly over the phone.
A positive and resilient attitude, with the ability to handle objections and learn from feedback.
A strong desire to achieve and exceed targets in a fast-paced environment.
Well-organised with a keen eye for detail and experience managing tasks systematically.
A team player who is open to coaching and dedicated to continuous personal and professional growth.
Familiarity with Spanish or other European languages is beneficial, but not required.
If you are proactive, motivated, organised, and eager to learn in a fast-paced, team-oriented, and entrepreneurial environment, then this is the perfect role for you. At Bókun, we value and nurture emerging talent, offering competitive compensation and a fantastic work culture. Join our global team of professionals who are passionate about helping tour and activity operators grow their businesses. This is not just a job, but a career opportunity with the potential for growth and advancement.
Perks of Working at Viator
- Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
- “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
- Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
- Donation matching. Give back? Give more! We match qualifying charitable donations annually.
- Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
- Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
- Travel perks. We believe that travel is employee development, so we provide discounts and more.
- Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
- Health benefits. We offer great coverage and competitive premiums.
Our Values
- We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
- We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
- We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
- We serve our customers, always. We listen, question, respond, and strive for wow moments.
- We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
- Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to [email protected] and let us know the nature of your request. Please include the job requisition number in your message.
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