Job description
Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.
The Opportunity
As our Sales Development Manager, you’ll build and lead a high-performing team of outbound and strategic Sales Development Representatives (SDRs) responsible for breaking into target accounts and generating qualified pipeline for our Account Executive team. You’ll be accountable for scaling our outbound engine, refining our playbook, and mentoring top-tier talent. If you thrive in fast-paced, data-driven environments and have a passion for coaching, process, and results, this role is for you.
What You’ll Do
Build & Scale the SDR Function
- Recruit, onboard, coach, and retain a world-class team of SDRs
- Build scalable onboarding and enablement programs to reduce ramp time and boost productivity
- Develop and execute a multi-segment SDR strategy across Mid-Market and Enterprise verticals including software, fintech, ecommerce/retail, and more.
Coach for Performance
- Deliver ongoing sales training around messaging, objection handling, and prospecting
- Conduct weekly 1:1s, call reviews, and real-time coaching to level up performance
- Create clear growth paths and help SDRs transition into AE roles or other internal opportunities
Own Pipeline Generation
- Partner with Marketing, Sales, and RevOps to build and refine outbound campaign playbook
- Analyze conversion metrics across the funnel to identify opportunities for improvement
- Ensure SDR activity drives consistent pipeline creation against monthly and quarterly targets
Lead by Example
- Get hands-on in sourcing, outreach, and qualification when needed
- Champion a culture of curiosity, ownership, and accountability
- Motivate through data, transparency, and a strong connection to Forethought’s mission
What Success Looks Like
- Meeting and exceeding qualified opportunity and pipeline targets
- High team engagement and low attrition, with clear promotion paths
- A repeatable, optimized SDR playbook that aligns with GTM goals
- Strong cross-functional relationships that amplify SDR output
What You Bring
- 1+ years of experience managing an SDR team in B2B SaaS
- 2+ years of experience as an SDR or quota-carrying AE
- Track record of exceeding team KPIs through coaching and performance management
- Deep understanding of modern SDR tools and workflows (Outreach, Salesforce, Clari, 6sense, etc.)
- Strong analytical mindset with the ability to turn insights into action
- Collaborative, low-ego leadership style with a passion for people development
- Excellent communication skills and comfort operating in fast-moving, ambiguous environments
Bonus Points
- Experience scaling within a top enterprise SDR program
- Background in AI, customer support tech, or other complex software solutions
- Familiarity with marketing-led pipeline motions and ABM strategies
