Job description
Company Overview
Furnished Quarters, a privately owned LGBTQ+ diverse company, is a unique short-term housing player boasting over 25 years of experience in alternative accommodations. As one of the largest independently owned companies, we offer diverse housing options for business and leisure travelers, setting us apart from the competition. Our commitment to providing an exceptional assortment of inventory and best-in-class service ensures our guests enjoy an elevated home-away-from-home experience.
Company Culture
At Furnished Quarters, we sit at the exciting intersection of travel, hospitality, real estate, lifestyle, and design. Our five Core Values are Challenge, Collaboration, Care, Career, and Community. We thrive on interesting challenges, celebrate collaboration, and deeply care about people, diversity, and inclusion as a certified LGBTQ+-owned business. We support every employee in their career growth and development and foster a community where people feel comfortable being themselves and finding fulfillment in their work. Maintaining a healthy work-life balance is not just encouraged but prescribed. Here, every person can define their own processes and work in an entrepreneurial environment where every voice is important. Work with us and find out what it means to #StayDifferent.
Job Purpose
As a Furnished Quarters Technology team member, the Salesforce Administrator supports the configuration, maintenance, and optimization of our Salesforce platform and its integrated applications. This role partners closely with Sales, Marketing, Operations, and Client Services to streamline workflows, reduce technical debt, and ensure platform scalability. Salesforce Administrators operate within a rotating pod structure, each aligned to specific departments. Admins develop subject matter expertise in their assigned pods, acting as the primary liaison between business teams and the Technology department. Pod rotations occur annually, and Administrators collaborate to maintain platform consistency and coordinate similar initiatives across pods.
Essential Functions
Salesforce Administration and Pod Support
Collaborate with department stakeholders to design and support pod-specific Salesforce roadmaps in alignment with company-wide initiatives.
Serve as the primary liaison between assigned departments and the Technology team, learning workflows, SOPs, and operational processes to inform platform improvements.
Manage and resolve Salesforce requests within the assigned pod, ranging from quick configuration updates to more complex functional builds.
Maintain accurate and up-to-date documentation for technical processes, data structures, automations, and user guides.
Participate in quarterly audits of user permissions, data quality, and automation logic to ensure system integrity and compliance.
Support user onboarding, training, and communications related to platform updates and feature enhancements.
Configuration, Optimization, and Technical Maintenance
Configure and maintain Salesforce objects, fields, validation rules, flows, and other automations to meet evolving business needs.
Evaluate, streamline, and clean up legacy workflows, validation rules, and automations to reduce technical debt.
Participate in cross-admin collaboration to align development standards, naming conventions, and platform-wide consistency.
Design, maintain, and enhance reports, dashboards, and user interfaces to support timely business decision-making.
Data and Analytics Support
Support Power BI data quality initiatives by ensuring Salesforce fields and structures align with clean reporting standards.
Bring experience with Power BI or demonstrate a strong willingness to learn in support of analytics and reporting initiatives.
Core Values, Culture, and Continuous Improvement
Uphold and embody Furnished Quarters’ core values of care, collaboration, community, challenge, and career in all guest, vendor, and colleague interactions.
Actively participate in team meetings and huddles, sharing best practices and asking relevant questions.
Maintain a professional appearance in line with company standards.
Contribute to a welcoming environment with a positive and friendly attitude towards guests and team members.
Stay updated on all relevant Standard Operating Procedures and policies, exercising discretion and sound judgment.
Demonstrate multitasking abilities, primarily when operating multiple software programs.
Identify improvement opportunities and recommend operational enhancements to boost efficiency and customer service.
Compliance and Performance Management
Consistently meet or exceed established performance metrics (KPIs) to ensure alignment with company goals and service standards.
Complete all company-required compliance training by established deadlines.
Submit one-on-one self-evaluations by designated deadlines to support ongoing development and performance tracking.
Required Skills & Qualifications
Salesforce Administrator certification required; additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder) are a plus.
2–4 years of hands-on Salesforce Administration experience in complex, custom environments.
Strong understanding of Salesforce platform configuration, including Flows, Process Builder, validation rules, custom objects, and permission sets.
Experience managing system improvements, troubleshooting issues, and addressing technical debt in a live Salesforce environment.
Basic proficiency in Apex and Lightning Web Components (LWC) is preferred; ability to collaborate with developers when advanced customization is required.
Experience with Power BI or a demonstrated willingness to learn and support business analytics initiatives.
Excellent analytical and problem-solving skills; able to understand business workflows and translate them into scalable Salesforce solutions.
Strong written and verbal communication skills; able to interface confidently with technical and non-technical stakeholders.
Proven ability to manage and prioritize multiple projects across departments and timelines.
Bachelor’s degree in information systems, Business, Computer Science, or a related field, or equivalent work experience.
Physical Requirements
- The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
- While performing the duties of this job, the employee is regularly required to communicate verbally and listen actively. The employee is frequently required to sit, stand, walk, use hands for manual tasks, and reach with hands and arms.
- Must be able to use a computer and standard office equipment effectively, with or without reasonable accommodation.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Equal Opportunity Statement
Furnished Quarters is an equal opportunity employer committed to a workplace free from discrimination. We celebrate diversity and do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Ready to Join Us?
If you’re a collaborative, detail-driven Salesforce professional who thrives in a dynamic, values-based environment, we want to hear from you. Apply today and help us shape the future of flexible living.
