Job description
Job Title: Salesforce Project Specialist I
Location: Remote
Compensation: $50,000 - $60,000 + Bonus and Benefits
Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease.
From concept to production, our software solutions streamline the journey of bringing products to life. We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog. With Centric Software, businesses can navigate the complexities of product development with confidence and agility. www.centricsoftware.com
Job Summary
We are seeking a highly organized, technically proficient Salesforce Project Specialist to support the ongoing governance, administration, and optimization of our Salesforce platform. This hybrid role bridges platform administration and project coordination, ideal for someone who thrives in cross-functional environments and is passionate about streamlining CRM processes, enabling data-driven decision-making, and enhancing the end-user experience.
As a key member of the Sales Operations team, you’ll collaborate closely with Sales, Marketing, Customer Success, Legal, and Finance to support system improvements, uphold data quality, and implement scalable best-practice solutions.
Key Responsibilities
Salesforce Administration & Governance
- Perform day-to-day administration of Salesforce, including user account management, configuration, maintenance, and troubleshooting.
- Assist with managing and optimizing custom objects, fields, validation rules, page layouts, flows, and other automation tools.
- Uphold governance standards by contributing to the development of scalable system processes and enforcing data entry guidelines.
- Conduct regular audits to maintain data accuracy, integrity, and compliance (e.g., GDPR).
- Provide support and training to new and existing users, including the creation of user guides and process documentation.
- Maintain high standards of platform security, documentation, and user access management.
Project Management & Cross-Functional Collaboration
- Coordinate Salesforce-related projects across departments, from requirement gathering to deployment and user adoption.
- Work with the Salesforce Platform Manager to manage the product roadmap, implement process improvements, and support change management efforts.
- Liaise with business stakeholders to document project requirements, workflows, and timelines.
- Track and manage project tasks, document meeting notes, and follow up on action items.
- Test and validate new features, integrations, and enhancements before go-live.
Reporting & Insights
- Create and maintain dashboards and reports that provide actionable insights to Sales, Marketing, and Operations teams.
- Partner with Sales Operations to develop and maintain key performance indicators (KPIs) that align with team goals and business metrics.
Support & Troubleshooting
- Serve as a subject matter expert for troubleshooting and resolving Salesforce-related issues and support tickets.
- Ensure efficient day-to-day operations by addressing user concerns and identifying opportunities for continuous improvement.
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
The US base salary range for this full-time position is $50,000 - $60,000 + bonus and benefits. Our salary ranges are determined by role, level, and location. The range for each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Candidates who exceed the specified experience and relevant education or training may be considered for compensation above the stated range. Please note that the compensation details listed reflect base salary, and certain positions may be offered additional variable incentives.”
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
