Job description
Scheduling Coordinator role is responsible for coordinating caregiver schedules, ensuring timely service delivery, and maintaining strong communication with both clients and staff. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is passionate about supporting quality care in the home.
Key Responsibilities
Coordinate daily and weekly schedules for caregivers based on client needs, staff availability, and geographic location. Communicate schedule assignments and changes to caregivers and clients in a timely and professional manner.
Respond promptly to last-minute callouts or changes, ensuring coverage and continuity of care.
Maintain accurate records in the scheduling system and update client and caregiver profiles as needed.
Collaborate with the recruitment and HR teams to ensure adequate staffing levels.
Provide excellent customer service to clients and families, addressing scheduling concerns and inquiries.
Monitor caregiver attendance and punctuality and report any issues to management.
Assist with onboarding new caregivers by scheduling orientations and initial shifts.
High school diploma or equivalent required; associate degree preferred.
1-2 years of experience in scheduling, administrative support, or customer service preferably in home care, healthcare, or service-based industry.
Experience with home care scheduling platforms (e.g., ClearCare/WellSky, AlayaCare, AxisCare).
Strong organizational and time management skills.
Excellent communication and interpersonal skills.
Proficiency in scheduling software and Microsoft Office Suite.
Ability to multitask and remain calm under pressure.
Bilingual abilities are a plus.
Schedule : Monday, Tuesday, Wednesday and Friday 10PM-8AM P.S.T, Saturday - Sunday 3:30AM-8AM P.S.T, Thursday OFF
Mon, Tue, Wed, Fri → 1:00 PM – 11:00 AM (next day) (10 hrs) PHT
Sat & Sun → 6:30 PM – 11:00 PM (4.5 hrs) PHT
Thursday → OFF
