Job description
About The Role
We are seeking a strategic, experienced, and relationship-driven Senior Account Manager to manage a dedicated client within the healthcare industry, specifically a multi-employer Health and Welfare Trust. This senior-level role serves as the single point of contact and accountability for all aspects of service, operations, and client satisfaction. The ideal candidate brings a consultative approach, strong leadership and communication skills, and a deep understanding of the healthcare marketplace and multi-employer benefits administration.
Location: Remote (Pacific Time Hours Required) with Regular Travel to Las Vegas, NV
Primary Responsibilities
- Serve as the primary liaison and trusted advisor for the client, managing day-to-day communications, needs and overall relationship health.
- Develop and lead long-term client strategy in partnership with client key stakeholders and internal leadership.
- Prepare and present regular reports, strategy updates, and materials for Trustee Board meetings, including in-person presentations.
- Build, execute, and own a comprehensive multi-year Client Plan, outlining priorities, objectives, risks, and opportunities.
- Maintain detailed documentation of all client activities, deliverables, and requirements.
- Coordinate, communicate and collaborate with internal teams (operations, analytics, reporting, leadership, product, etc.) to ensure seamless service delivery.
- Drive service improvements and issue resolution, acting with urgency and accountability.
- Support and interpret client reporting and analytics, providing insights to guide decision-making and improve outcomes.
- Develop and nurture relationships with key client decision makers, vendor partners, consultants and key stakeholders.
- Maintain proficiency in client data and operations, ensuring you can proactively identify opportunities and solve for client needs.
- Provide leadership for dedicated onsite operations and service team members.
- Meet or exceed client satisfaction, retention, and service performance targets.
Essential Qualifications
- Bachelor’s degree in Business, Healthcare Administration, or a related field.
- 10+ years of experience in account management, consulting, or related client-facing roles within the healthcare industry.
- Prior experience working with multi-employer Health & Welfare Trusts is required.
- Proven track record of strategic account leadership with a high degree of client ownership.
- Exceptional written and verbal communication skills; confident in presenting to executives and Board of Trustees.
- Strong analytical acumen and comfort with data, reporting, and interpretation.
- Demonstrated ability to drive and exceed client expectations and meet performance targets.
- Highly organized with excellent time management, decision-making, and problem-solving skills.
- Proficient with Microsoft Office, reporting tools, and presentation platforms.
- Willingness and ability to travel frequently to Las Vegas and work within Pacific Time business hours.
- A proactive, relationship-first mindset with an ability to influence and lead cross-functional collaboration.
- Ability to prepare high quality presentation content
- Strong presentation skills with both small and large audiences
Preferred Qualifications
- Experience working within a benefits consulting firm or third-party administrator.
- Experience managing and understanding union labor benefits and Taft-Hartley plan administration.
- Project management, process improvement, work plan development and TPA operational experience.
- Trustee management and CBA knowledge.
About
At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all of your unique abilities.
Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions.
Come be a part of the Brightest Ideas in Healthcare™.
Company Mission
Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners.
Company Vision
Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways.
DEI Purpose Statement
At BHPS, we encourage all team members to bring your authentic selves to work with all of your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level.
*We are an Equal Opportunity Employer
