Senior Account Manager

Job description

🧰Who are we?

Wakam is a B2B2C insurance company that creates white-label insurance solutions via its Play&Plug® technology platform for more than 80 partners. We provide most of our insurance products through API, and hosts white label insurance solutions via our Play&Plug technology platform.

With a footprint spanning 32 countries and revenue of more than €900 million in 2023, mostly generated outside France, Wakam is the European leader in digital and embedded insurance.

Strongly committed to social responsibility, Wakam is a mission-driven company dedicated to “enabling transparent and impactful insurance”.

🚀 About the Team

The Revenue Office is at the forefront of Wakam’s European growth strategy. Our mission is to expand our presence across Europe by forging high-impact partnerships with MGAs, brokers, fintechs, insurtechs, retailers, and marketplaces. We operate in 32 countries, and our commercial team reflects that diversity — agile, collaborative, and driven by performance and local market insight.

At Wakam, ambition, autonomy, and impact are not just encouraged — they’re expected and celebrated.

🎯 Your Mission

As a Senior Account Manager, your mission is to manage and grow a portfolio of strategic accounts, ensuring strong and profitable long-term relationships with our distribution partners. You’ll act as the central point of contact for internal coordination, commercial performance, and partner satisfaction.

You will:

• Manage a portfolio of strategic partners (brokers, MGAs, insurtechs, fintechs, retailers, and marketplaces)

• Ensure operational coordination with internal stakeholders (Underwriting, Pricing, Delivery, Compliance, Legal)

• Be a key user of Wakam’s internal tools (MyWakam, CRM, AI agents)

• Identify and develop upselling, cross-selling, and product extension opportunities

• Monitor account profitability and technical performance, working closely with Finance and Underwriting

• Represent Wakam in client meetings, steering committees, and industry events

🧠 What You Bring

• A Master’s degree (Bac+5) in Business, Insurance, or related field

• 8+ years of experience in Account Management or Business Development within the insurance sector

• Excellent commercial acumen and ability to manage complex multi-stakeholder projects

• Proven experience in client relationship management, negotiation, and cross-functional collaboration

• Advanced use of CRM and digital tools, with a data-driven mindset

• Mandatory fluency in French and English (spoken and written)

✨ Who You Are

• A strategic and analytical thinker with a commercial mindset

• Customer-oriented with a natural ability to build trust

• Autonomous, structured, and proactive

• Motivated by performance and impact

• Tech-savvy and comfortable working in a fast-paced environment

🌟 Why Join Wakam?

• 🌍 Join a leading European insurtech, active in 32 markets

• 🚀 Be part of high-impact projects and own your portfolio

• 💡 Work with cutting-edge tools and participate in innovation through AI and automation

• 📊 Gain real-time insights into account profitability and performance

• 🏡 Enjoy a remote-friendly and flexible working culture

🏆 Hiring Process

1. Screening interview with our Talent Acquisition Partner

2. Interview with our CEO

3. Interview with our Chief Underwriting Officer

4. Final interview with a panel of executives including our VP People

Ready to shape the future of insurance with us? Apply now! 🙌

Recruitment Agencies:

Wakam has an in-house recruitment team, which focuses on sourcing great candidates directly. Wakam does not accept unsolicited resumes from agency or search firm recruiters.

Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact our managers directly.

More About Us

Check out our website to learn about the 11 cultural markers that make Wakam truly special! If you’re adventurous, impact-driven, and ready to shape the future of insurance, we’d love to meet you!

💫 What Makes Us Unique:

• True remote work flexibility with our Wakam From Anywhere (WFA) program - yes, we even have a teammate working from a sailboat! ⛵

• Flat hierarchical system promoting direct impact and autonomy 🚀

• Monthly Free.day: dedicated time for personal growth and skills development 📚

• Lunch voucher with Swile card

• A meaningful company: we became a Mission-driven company in March 2021

• Work alongside passionate experts:  who will share their knowledge and help you develop and grow in your career.

At Wakam, our “Free to Impact” culture is built on four essential pillars that shape everything we do :

🗣️ Communication & Knowledge Management

• Foster transparent collaboration across our flat organizational structure

• Share knowledge freely in our highly collaborative environment

• Contribute to our collective intelligence through open dialogue

🔍 Curiosity

• Embrace our monthly Free.day for learning and skills sponsorship

• Think big and challenge conventional insurance norms

• Stay eager to learn and explore new possibilities

🔄 Continuous Improvement

• Take initiative to transform the insurance industry

• Turn challenges into opportunities for innovation

• Constantly evolve our ways of working

🎯 Outcome Oriented

• Focus on impact rather than hierarchy

• Drive results through clear objectives and autonomy

• Transform bold ideas into concrete solutions

At Wakam, we are committed to fostering an inclusive environment where diversity is celebrated. If you require any reasonable adjustments during the recruitment process, please feel free to reach out to your recruiter.