Job description
At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system, MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth, and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful impact, you’ll be able to fully realize your potential. Plus, you’ll enjoy world-class benefits and the security, stability, and resources of our parent company, Hearst, with over 100 years of experience.
Senior Application Administrator
As a Senior Applications Administrator you will be responsible for collaborating with cross-functional teams to configure Gainsight CS, ensuring alignment with business objectives, maintaining data accuracy, analyzing trends, and providing innovative solutions to enhance system functionality. This individual thrives on problem solving, has a strong curiosity for emerging technologies, and demonstrates a passion for continuous learning. Additionally, the Senior Application Administrator – Gainsight supports end-users, drives process optimization, and actively engages with the Gainsight community to provide feedback and stay updated on platform enhancements, ultimately contributing to the success of customer-centric initiatives and long-term business growth.
You will:
Collaborate with cross-functional teams including Customer Success, Product, Sales, and Business Systems to gather requirements, translate business objectives into system capabilities, and ensure platform alignment with strategic goals.
Configure and customize Gainsight CS to support customer success workflows, product analytics, and business strategy, ensuring a scalable and user-friendly system design.
Serve as a subject matter expert in Gainsight CS and Customer Success, applying advanced platform knowledge to develop creative solutions and guide best practices.
Maintain accurate and up-to-date data within the Gainsight platforms.
Proactively evaluate and improve Gainsight CS by exploring new tools, methods, and processes that align with evolving business needs and reflect a mindset of continuous improvement and innovation.
Understand and work on complex issues where analysis of data requires in-depth evaluation, such as identifying trends, usage patterns, and actionable insights.
Partner with Customer Success leadership and stakeholders to maintain customer health metrics and build reports, dashboards, and visualizations that enable data-driven decision-making.
Maintains a mindset of curiosity and continuous learning, actively seeking opportunities to explore new technologies that enhance system effectiveness and customer outcomes.
Partner on or lead end-user enablement efforts and change management initiatives to ensure adoption of new Gainsight features or workflows.
Communicate effectively with non-technical end-users, adapting style to drive understanding, encourage adoption, and align messaging with broader company goals.
Design, implement, and streamline customer success processes within Gainsight CS platforms.
Optimize workflows and automate routine tasks to increase operational efficiency.
Provide ongoing system support and troubleshooting to address user queries and issues.
Actively engage with Gainsight through community forums, user groups, and beta programs to stay current on new features, releases, and best practices.
Share insights and feedback with Gainsight to influence product development and advocate for enhancements aligned with MCG user needs and industry trends.
Collaborate with the Gainsight ecosystem to exchange knowledge, contribute to platform innovation, and elevate the overall user experience at MCG.
What We’re Looking For:
Bachelor’s degree in computer science, engineering, information systems, or a closely related field, or equivalent professional experience.
Minimum 5 years of experience in application administration or supporting enterprise business applications.
Minimum 3 years of hands-on experience administering Gainsight CS in a customer success or operations environment.
Experience with Salesforce CRM administration and integrations preferred.
Strong understanding of data architecture concepts and system integration across enterprise platforms.
Proficiency in database maintenance, diagnostics, and data cleansing techniques.
Proven ability to collaborate cross-functionally to gather business requirements and translate them into scalable, effective application configurations.
Gainsight NXT Admin Certification – Level 3
Pay Range: $101,550 - $142,170
Other compensatio n: Bonus Eligible
Perks & Benefits:
💻 Remote work
✈️ Travel expected 2-3 times per year for company-sponsored events
🩺 Medical, dental, vision, life, and disability insurance
📈 401K retirement plan; flexible spending and health savings account
🏝️ 15 days of paid time off + additional front-loaded personal days
🏖️ 14 company-recognized holidays + paid volunteer days
👶 up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
🌈 LGBTQ+ Health Services
🐶 Pet insurance
📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/
Remote with Occasional Travel (2 – 3 trips per year)
MCG Health is a Seattle, Washington-based company and is considering remote candidates with some travel for company-sponsored events.
The ideal candidate should be comfortable balancing the independence of remote work with the collaborative opportunities offered by periodic in-person engagements.
We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Only with diverse thoughts and ideas will we be able to create the change we want in healthcare. The more inclusive we are, the better our work will be for it.
As an essential function of this role, you will be required to attend in-person meetings and/or conduct in-person trainings at our clients’ worksites. Our clients may have certain requirements, including but not limited to requiring all visitors or guests in their sites to be fully vaccinated against COVID-19. By applying for this role, you understand that you will be required to meet any such client requirements. Failure to do so may result in the rescission of an offer and/or termination of employment.
#LI-Remote
All roles at MCG are expected to engage in occasional travel to participate in team or company-sponsored events for the purposes of connection and collaboration.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
MCG is a leading healthcare organization dedicated to patient-focused care. We value our employees’ unique differences and are an Equal Employment Opportunity (EEO) employer. Our diverse workforce helps us achieve our goal of providing the right care to everyone. We welcome all qualified applicants without regard to race, religion, nationality, gender, sexual orientation, gender identity, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or political affiliation. We are committed to improving equity in healthcare and believe that a diverse workplace fosters curiosity, innovation, and business success. We are happy to provideaccommodationsfor individuals. Please let us know if you require any support.
