Job description
About Juniper Square
Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you.
Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have a physical offices in San Francisco, New York City, and Bangalore for employees who prefer to work in an office some or all of the time.
About your role
As a Communications and Enablement team member you will play a key role in driving organizational efficiency, transparency, and alignment across both operational communications and employee enablement. Your role will involve managing and executing high-impact initiatives that ensure smooth internal communication, clear reporting, and effective change management within the company. You will also take ownership of developing training content and curriculums for Fund Administration employees, empowering them with the knowledge and skills necessary to succeed in their roles.
You’re a Great Fit If You…
Love translating technical concepts into relatable, useful content.
Thrive in fast-paced, dynamic environments and enjoy working collaboratively across teams.
Are passionate about user experience and product adoption.
Have an eye for detail and a knack for organization.
What you’ll do
We’re looking for a strategic and detail-oriented Enablement Specialist to join our growing Fund Administration Communications & Enablement team. This role is critical in bridging the gap between product innovation and user adoption. You will partner closely with Product and Fund Administration teams to deeply understand new features, roadmap direction, and product strategy related, but not limited to AI—and translate that knowledge into compelling, easy-to-understand content that drives adoption and customer success.
Partner with the Product teams to understand upcoming features—especially AI-driven capabilities—along with the broader product roadmap and strategic vision.
Act as the enablement lead for AI-related product initiatives, ensuring new technologies are clearly communicated and adopted by internal teams and end users.
Translate complex AI features and technical concepts into accessible, engaging enablement materials tailored to different audiences and use cases.
Leverage AI tools (e.g., content generation, video automation, knowledge bases) to create scalable and personalized enablement assets, including how-to guides, release notes, onboarding materials, videos, and FAQs.
Develop and implement content strategies that support AI feature adoption across customer segments, focusing on ease of use, value realization, and user confidence.
Collaborate cross-functionally with Product, Customer Success, and Fund Administration teams to ensure consistent messaging around AI capabilities and broader product knowledge.
Continuously gather feedback and use AI-driven analytics to iterate on content and improve clarity, relevance, and effectiveness.
Maintain a dynamic content repository, using AI-enhanced tools for content organization, discovery, and lifecycle management.
Qualifications
Bachelor’s degree in Business, Communications, Human Resources, or a related field (or equivalent experience).
3+ years of experience in internal communications, employee enablement, or a related field.
Proven ability to manage multiple projects and meet deadlines in a fast-paced environment.
Strong written and verbal communication skills, with the ability to craft compelling messaging for diverse audiences.
Proficiency with communication tools and platforms (e.g., Google Workspace, Slack, Jira, or similar).
Familiarity with developing training content and managing learning platforms.
Strategic thinker with a strong attention to detail and a problem-solving mindset.
Fund Administration experience a plus
Experience with AI tools a plus
Experience working with global, remote teams is a plus.
Passion for fostering a culture of transparency, alignment, and continuous learning.
Compensation
Compensation for this position includes a base salary and a variety of benefits. The U.S. base salary range for this role is $95,000 - $110,000 USD. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
At Juniper Square, we’re building a company where all kinds of people from all walks of life are valued and respected. We encourage people from underrepresented backgrounds to apply. If you think this job sounds like you, come join us! We’d love to hear from you.
Benefits
Competitive salary and meaningful equity
Health, dental, and vision care for you and your family
Flex Time Off in addition to company paid holidays
Generous paid family leave, medical leave, and bereavement leave policies
401k retirement savings plan
Healthcare FSA and commuter benefits programs
Freedom to customize your work and technology setup as you see fit
Professional development stipend
Monthly work from home wellness stipend while we’re all remote
Mental wellness coverage including live coaching and therapy sessions
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