Job description
G’day!
We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back.
Why is ServiceRocket the place for you 🧡
- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- We have been certified as a best place to work for our US, Chile and Malaysian offices.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
Visit our website to learn more and become a part of our Rocketeer Nation.
We are looking for a Solution Architect to join us as a key member of our organization. You will be focused on driving customer acquisition and satisfaction. You ideally have experience in providing exceptional pre-sales support, conducting engaging product demonstrations, and partnering with the sales team to develop winning strategies.
What you’ll be doing 💪
- Extends Senior Consultant I, Solution Architecture responsibilities.
- Build and deliver high-value and reusable enablement content that measurably improves the team’s effectiveness and execution.
- Sustain mentorship on the members of the Solutions Architecture team to improve our technical win rate and increase revenue.
- Guide Solution Architect team members through complex customer opportunities and activity.
- Deliver solution roadmap discussions.
- Architect innovative solutions leveraging ServiceRocket and partners technologies that lead to new use cases and revenue opportunities.
- Maintain a positive personal brand through ServiceRocket-relevant participation in partner channels such as conferences, blogging, social media, or volunteering for external technical committees or communities of practice.
- Client identification through final invoicing for engagements requiring varied interpersonal and technical skills.
- Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and solution deployment.
- Financial responsibilities including project cost estimating, proposal generation, and invoicing.
- Participate in sales and proposal presentations in addition to completing ongoing team account activities.
- Identifies additional product/services opportunities in customer organization.
What you’ll bring to the table 🧑‍💻
- Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 5 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
- Relevant industry certification in ITIL, Agile, Scaled Agile or DevOps.
- Experience in mentoring other consultants to grow their technical, consulting and solution design skills.
- Experience in Agile, ITSM or DevOps practices. Experience with Scaled Agile methodology.
- Preferred Qualifications: 5 - 8 years of experience as a programmer, IT engineer, technical trainer, consultant or solution architect.
- Experience with software coding or QA testing code.
- Hands-on administrator level experience with Atlassian platform products: JIRA,Confluence, BitBucket, Cloud, Crowd, Access, Portfolio and others.
- Experience coding in Java, Python or Groovy. Has written code for personal or professional projects.
- Capable to articulate solution and design in web application and SaaS architectures.
- Atlassian Certification desirable
Your expertise 🌟
- Experience with technical pre-sales or as a professional in the field of information technology.
- Excellent technical and non-technical communication skills.
- Presenter par excellence.
- Storyteller and visualiser.
- Quickstart and good time management, able to act with a sense of urgency, thrive on deadlines, and naturally improvise.
- Commercially astute.
- Relationship builder - ability to establish rapport with customers.
- Customer-focused.
- Innovator mindset.
- Independent starter, doesn’t wait for direction, able to take high-level goals and translate them into activities that ensure a successful outcome.
- Experience with operating systems functions and able to manage using command lines.
- Experience with the concept of SSO and SAML. Understand how Active Directory or Identity Platform(IDP) such as Okta, SecureAuth or equivalent works.
- Experience with writing SQL queries to execute advanced functions. Familiar with Web Technologies in areas such as HTTP, TCP/IP, SMTP, SSL and etc. Familar with API and REST API calls.
- Experience in Cloud Architecture and SaaS services such as AWS, Microsoft Azure and or equivalent.
- Analytical, able to think on his or her feet, and a fast learner.
- Always learning new technologies.
- Must be comfortable explaining concepts on a whiteboard.
- Adaptable and enjoys engaging with external customers.
- Detailed and results-oriented.
- Atlassian platforms knowledge: JIRA, Confluence, Bitbucket, JIRA Advanced Roadmap.
- DevOps processes and tools and how they intersect with the Atlassian ecosystem.
- Experienced with and using Agile processes to run projects and team deliverables.
- Able to track project deliverables and help the project lead to report on and identify risks to a project.
- Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.).
Perks ✨🍇🚀
-Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
-Stock options: you have the opportunity to participate in the ownership of the company.
-Health insurance: we support you and your family–your well-being matters.
-Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
-Career pathways program: you can grow horizontally, vertically, or any way you want.
-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Our Selection Process 🔎
Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.
You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.
Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!
Additional Information
ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
*Only shortlisted candidates will be notified*
Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.
RECRUITING FRAUD ALERT:Â Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email [email protected].
